Human Resources Assistant

This is an exciting time to join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the following employee benefit enhancements: Virginia Retirement System (VRS) Language Incentive, Referral Bonus, and Tuition Assistance Program.

The anticipated salary range for this opportunity is $52,169 - $64,779.

About the Role

The Human Resources Department’s mission is to support our customers in accomplishing their missions by attracting and retaining a highly skilled and diversified workforce that is compensated and rewarded for its effort in an equitable, safe, and responsible work environment. Our mission is accomplished within existing resources, in an environment of change, with integrity, and in a manner consistent with the City’s policies, Code of Ethics, merit system principles, and federal and state laws. We are responsible for recruitment and testing, classification and compensation, training, benefits administration, and workforce relations.

City of Richmond Core Values: Community Centric Service; Unity; Respect; Innovative; Trust; Accountability.

Responsibilities

• Provides primary customer service at the Human Resources front desk by greeting visitors, receiving and screening inquiries, and directing employees and citizens to the appropriate HR staff.
• Supports the Department Business Manager and Records & FOIA Supervisor by tracking, logging, and routing incoming file requests to ensure timely retrieval and processing of personnel records.
• Organizes, maintains, and updates digital and paper personnel files, including establishing cross-referenced filing systems and contributing to resolving the department’s existing backlog of records.
• Sorts, distributes, and manages incoming HR mail and documentation.
• Prepares basic internal forms, logs, and correspondence needed for daily HR operations.
• Uses Microsoft Excel, Teams, Outlook, Word, and other Office Suite tools to support record tracking, data entry, workflow coordination, and communication.
• Leverages technology to improve filing accuracy, document tracking, productivity, and workflow efficiency.
• Takes messages, redirects inquiries, and ensures follow-up communication is routed appropriately.
• Organizes, tracks, and inventories office supplies to support daily departmental needs.
• Makes minor administrative decisions within established guidelines and independently prioritizes workload to maintain smooth front-desk and file-room operations.
• Performs related duties as required to support HR operations, records management, and departmental customer service.

Individual assignments will be determined by the supervisor based on current workloads and department needs. The employee may perform other duties of a similar nature or level as required.

Requirements

• Ability to maintain confidentiality in all aspects of the job.
• Knowledge of office terminology, procedures, and equipment.
• Knowledge of departmental and municipal organization and administration.
• Knowledge of City codes, ordinances, policies, and procedures.
• Skill in operating standard office equipment.
• Efficient office management.
• Excellent communication skills (written and verbal).
• Ability to maintain effective working relationships with Council members, department directors, other employees, and the public.
• Ability to work well under pressure, maintaining a pleasant and empathetic manner.
• Ability to prepare routine statistical reports.
• Ability to take and transcribe accurate (shorthand or recorder) difficult and confidential dictation at an efficient level.
• Advanced Microsoft Office experience, including virtual team platforms for meetings, shared team documents, and instant messaging communications.
• Experience working in a hybrid work environment.
• City of Richmond community awareness and values.
• Able to lift 20 lbs.

Qualifications

• 3 years of related clerical or office support experience.
• Minimum High School Diploma or GED is required. An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum years of experience qualifications of the classification.

Preferred Qualifications

• 5+ years of experience as an Office Associate, Administrative Assistant, Executive Assistant, or related role.
• Experience in Human Resources.
• Bachelor’s degree in Human Resources, Business Administration, Public Administration, or related field.
• A Notary Public designation may be required for some assignments.

Benefits

• Virginia Retirement System (VRS) Language Incentive
• Referral Bonus
• Tuition Assistance Program

Pay

$52,169 - $64,779