Human Resource Specialist

Responsibilities

• Manages a book of business by consistently contributing to clients’ overall success and growth while maintaining high customer satisfaction and retention.
• Advises client management and key decision makers utilizing in-depth knowledge of employee relations, legislation interpretation and application, benefits, wage and hour, employee performance management and development.
• Collaborates with client management and key decision makers on alignment of HR business strategy and goals.
• Consults with client management and key decision makers on HR-related issues, suggests new HR strategies, and provides HR guidance when appropriate.
• Evaluates and anticipates HR-related needs and strategizes with client management and key decision makers on HR-related needs.
• Analyzes trends by leveraging internal partners and resources to develop solutions, programs, and policies to ensure compliance and mitigate risk.
• Cultivates relationships across internal and client partners to deliver value-added service and solutions to client management and key decision makers.
• Manages and resolves complex employee relations issues by conducting effective, thorough, and objective investigations.
• Maintains comprehensive knowledge of legal requirements related to day-to-day management of employees to reduce legal risks and ensure regulatory compliance; engages with internal support teams including DE&I, FLSA, background screening, benefits, and COEs.
• Delivers performance management guidance to client management and key decision makers, including conflict resolution, coaching, counseling, career development, and disciplinary actions.
• Collaborates with client management and key decision makers to improve work relationships, build morale, and enhance teamwork to advance employee retention.
• Delivers HR policy guidance, interpretation, and best practice recommendations.
• Provides guidance and input on organizational structure and strategizes with client management and key decision makers on workforce and succession planning.
• Participates in evaluation and identification of training needs for client management and key decision makers to ensure training objectives are met.
• Proactively engages with client management and key decision makers to continually understand evolving organizational strategy and goals.
• Safeguards all client and client-related interactions are properly and timely documented in the appropriate client management systems and databases.

Qualifications

• Bachelor’s Degree in Human Resources, Business Administration or a related field or equivalent work experience is required.
• Two to five years of related Human Resources experience is required.
• Professional or Senior Professional in Human Resources (PHR, SPHR) and/or SHRM Certified Professional or Senior Professional (SHRM-CP, SHRM-SCP) certification preferred.

Travel

• Up to 15%