Human Centered Design Specialist

Operating Group

Chicago

Work Location

Job Code

Human Centered Design Specialist

Job Level: W2T Consultant

Job Location: Onsite- Tuesday-Thursday, West Loop

Travel Expectations: No Travel

Job Classification: Temporary (W2T) Contractor

Total Rewards

We proudly offer competitive compensation, and a comprehensive and well-rounded benefits package for full-time employees that have been designed to nourish your well-being. Benefits offered include health, dental & vision coverage, 401(k) with company match, life insurance, self-managed PTO, paid holidays, parental leave, and other unique incentives that celebrate your accomplishments. We also offer access to many voluntary benefits such as Flexible Spending Accounts, Critical Illness, Hospital Indemnity, Legal Services, as well as discounts on home, auto and pet insurance.

Who You Are:

• Lead human-centered design activities for ServiceNow process and workflow initiatives.
• Facilitate discovery sessions, journey mapping, user research, and design workshops.
• Translate user insights into streamlined service experiences and process improvements.
• Collaborate with business and technical teams to align user needs with ServiceNow platform capabilities.
• Drive change adoption by ensuring solutions are intuitive, accessible, and effective.

Who We Are:

Founded in 1999 with a remote workforce, we combine the benefits of experience, flexibility, and cost efficiency to create tailored solutions centered on what’s best for businesses. Now numbering more than 1,400 employees in the U.S. and India, we’re committed to solving clients’ toughest problems and delivering on our mission of providing unmatched experiences.

What Makes Centric a Great Place to Work?

We know that creating and sustaining an authentically welcoming culture requires that we all play a part in promoting diversity, equity, and inclusion, from our business practice to how we show up for employees and communities. This is how we bring our mission and core values to life, working together to provide the highest quality services to our clients while allowing our employees to reach their full potential. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws.