Human-Centered Design Consultant

Duties and Responsibilities

• Conduct human-centered design assessments of current notices, identifying usability, readability, accessibility, and client experience challenges.
• Lead stakeholder workshops, design sessions, and user-centered reviews to understand client needs and communication barriers.
• Develop enterprise notice design standards, content frameworks, reusable templates, and communication guidelines.
• Establish plain-language standards, accessibility requirements, language access standards, and client-centered communication practices.
• Redesign notice structures, layouts, content hierarchy, and messaging approaches to improve comprehension and actionability.
• Collaborate with policy, legal, operations, and technical teams to ensure redesigned notices meet regulatory and operational requirements.
• Create reusable content components, reason-language frameworks, and template conventions that support consistency across programs.
• Incorporate accessibility best practices, including Section 508 compliance, multilingual communication considerations, and inclusive design principles.
• Support development of notice-level design specifications and implementation guidance for development teams.
• Contribute to implementation sequencing, governance reviews, and final design handoff documentation.

Requirements

• 5+ years of experience in Human-Centered Design (HCD), User Experience (UX), Service Design, Content Design, or Customer Experience design.
• Experience applying plain-language principles and accessibility standards to complex communications.
• Strong facilitation skills with experience leading stakeholder workshops and collaborative design sessions.
• Experience developing reusable design systems, templates, communication standards, or service design frameworks.
• Ability to translate complex policy and operational requirements into intuitive, user-friendly communications.