Human Capital Generalist

Position Summary

The Human Capital Generalist serves as a strategic and hands-on partner to managers and associates, delivering comprehensive human resources support with a strong focus on recruiting, benefits administration and HRIS management.

Essential Job Functions

• Serves as primary contact for benefits management. Acts as a liaison between CNL and benefits broker and vendors, and manages employee benefits inquiries, enrollment and coverage questions, and issue resolution.
• Provides consultation to managers on job openings and staffing matters. Assists with full-cycle recruiting from requisition through onboarding including job description development, candidate sourcing, interview coordination, pre-employment processing, and new hire orientation ensuring a seamless candidate experience.
• Manages 90-day evaluation process for new hires, to track progress and ensure timely completion of evaluations.
• Serves as HRIS contact and primary interface with HRIS vendor for issue resolution, system upgrades, testing, implementations, and process improvements.
• Covers annual benefits open enrollment, including vendor communication, system configuration, employee education, and compliance requirements.
• Serves as a point of contact for benefit vendors and brokers to ensure accurate administration, timely issue resolution, and effective communication.
• Administers leave programs (FMLA, ADA, STD, LTD) effectively and compliantly, including ensuring accurate and timely documentation.
• Supports the annual merit and bonus administration process, including documentation of awards, and upload/audit of information into the HRIS platform.
• Manages employee lifecycle transactions on the HRIS platform (hires, changes, terminations, benefits, and organizational updates).
• Generates and analyzes HR reports and dashboards related to headcount, turnover, benefits, compliance, and other HR metrics. Provide other ad-hoc reports as requested.
• PARTNERS WITH PAY SERVICES TEAM TO SUPPORT COMPENSATION-RELATED PROCESSES, INCLUDING SALARY UPDATES, BONUS PAYMENTS, AND 401(K) CONTRIBUTION CHANGES, ENSUREING ACCURACY AND ALIGNMENT ACROSS SYSTEM.
• Serves as primary point of contact for audit and due diligence requests; ensuring timely, accurate and confidential responses.
• Completes employment verification and unemployment claim responses in a timely manner.
• AFFILIATES WITH DEVELOPMENT AND IMPLEMENTATION OF HC-RELATED POLICIES, PROCEDURES AND PROGRAMS THAT SUPPORT THE COMPANY’S OBJECTIVES AND UPHOLD THE CORE VALUES.
• ENSURES COMPLIANCE WITH FEDERAL, STATE, AND LOCAL EMPLOYMENT LAWS AND INTERNAL POLICIES.
• MANAGES PROJECTS AND PERFORMS OTHER RELATED DUTIES AS ASSIGNED TO ENHANCE HR EFFECTIVENESS.

Competencies

• Considerable knowledge of Human Resources practices and principles.
• Advanced understanding of benefits administration and HRIS systems.
• Strong judgment and decision-making skills.
• Proactive customer service mindset.
• Takes initiative and is solution-oriented in all interactions.
• Able to communicate effectively, both verbally and in writing.
• Strong interpersonal and collaborative skills.
• Excellent project management and organizational skills, with strong attention to detail.
• Strong computer skills, including the use of Microsoft Excel, Word, and PowerPoint.
• Skill in working with, managing and maintaining the integrity of confidential information.
• Able to multi-task and work effectively under pressure, and meet established deadlines.
• Adaptability, flexibility.

Education/Experience

• Bachelor's degree required.
• Minimum of 3-5 years of Human Resources experience.
• Specific experience with UKG HRIS platform strongly preferred.