HUB Supervisor - Store 7973 - West Columbia, SC

Responsibilities

• Select specific trucks for each route based on volume and equipment availability
• Maintain daily dispatch log containing start times, driver, route number, and material handling equipment required for each delivery truck
• Maintain database of customer locations, time windows and other information as directed
• Investigate customer complaints regarding lost or damaged merchandise or shortages in shipment to determine responsibility
• Schedule time to ride with drivers to evaluate delivery area, verify accuracy, and ensure high customer service standards are being met
• Perform routine filing and maintenance of records
• Direct and coordinate activities of driving staff and third-party driver service providers
• Route outgoing sales orders according to pre-existing route guidelines
• Establish priorities and schedule deliveries in a manner consistent with customer service goals
• Coordinate shipping and receiving of merchandise
• Assemble and fill customer orders to be delivered within a 30 to 45-minute window
• Perform inventory and cycle counts
• Handle store opening and closing duties
• Handle cash, cash counts and deposits
• Stock and pull parts
• Answer phones
• Keep store and front counter clean
• Keep warehouse clean and provide a safe work environment
• Inform management of issues related to warehouse and deliveries

Requirements

• High School Degree or GED
• 1 to 2 years’ warehouse experience or similar discipline
• Ability to speak and write English (Spanish a plus)
• Communicate effectively and build strong relationships with customers, peers and management
• Ability to learn the delivery area to coordinate drivers’ deliveries
• Knowledge of distribution and transportation industry
• Excellent organization skills, with the ability to multitask
• Ability to organize and manage multiple priorities
• Ability to communicate effectively both orally and in writing
• Strong customer orientation
• Excellent interpersonal and communication skills
• Commitment to company values
• Computer proficiency
• Valid driver’s license and insurance
• Reliable transportation
• Must be able to pass a criminal background and drug screen

Typical 9-hour day to include walking, squatting and lifting. To perform the duties of this job, the team member must be capable of working in a fast-paced environment; visually capable of recognizing and distinguishing letters and numbers and remembering their sequencing; able to work on feet (stand and walk) for entire assigned work shift; able to repeatedly bend or stoop to floor-level shelves and able to reach upper shelves (10 feet) with use of stool or ladder when necessary; due to operation of vehicles and equipment, exposure to danger or hazards may occur; able to move heavy objects with moving aids designed to move such items, including hand trucks, barrel dollies, hydraulic lifts, etc.