Hub Supervisor - Store 7879 - Stone Mountain, GA

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Select specific trucks for each route based on volume and equipment availability.
• Maintain daily dispatch log containing start times, driver, route number, and material handling equipment required for each delivery truck.
• Maintain database of customer locations, time windows and other information as directed.
• Investigate customer complaints regarding lost or damaged merchandise or shortages in shipment to determine responsibility.
• Schedule time to ride with drivers to evaluate delivery area, verify accuracy, and ensure high customer service standards are being met.
• Perform routine filing and maintenance of records.
• Direct and coordinate activities of driving staff and third-party driver service providers.
• route outgoing sales orders according to pre-existing route guidelines.
• establish priorities and schedule deliveries in a manner consistent with customer service goals.
• Cook up and fill customer orders to be delivered within a 30 to 45-minute window.
• Perform inventory and cycle counts.
• Handle store opening and closing duties.
• Handle cash, cash counts and deposits.
• Stock and pull parts.
• Answer phones.
• Keep store and front counter clean.
• Keep warehouse clean and provide a safe work environment.
• Inform management of issues related to warehouse and deliveries.

Qualifications

• High School Degree or GED;
• 1 to 2 years’ warehouse experience or similar discipline;
• Ability to speak and write English (Spanish a plus);
• communicate effectively and build strong relationships with customers, peers and management;
• Ability to learn the delivery area to coordinate drivers’ deliveries;
• Knowledge of distribution and transportation industry;
• Excellent organization skills, with the ability to multitask;
• Ability to organize and manage multiple priorities;
• Ability to communicate effectively both orally and in writing;
• Strong customer orientation;
• Excellent interpersonal and communication skills;
• Commitment to company values;
• Computer proficiency;
• Valid driver’s license and insurance;
• Reliable transportation;
• Must be able to pass a criminal background and drug screen.

PHYSICAL DEMANDS

• Typical 9-hour day to include walking, squatting and lifting.
• To perform the duties of this job, the team member must be capable of working in a fast-paced environment;
• Visually capable of recognizing and distinguishing letters and numbers and remembering their sequencing;
• Able to work on feet (stand and walk) for entire assigned work shift;
• Able to repeatedly bend or stoop to floor-level shelves and able to reach upper shelves (10 feet) with use of stool or ladder when necessary;
• Due to operation of vehicles and equipment, exposure to danger or hazards may occur;
• Able to move heavy objects with moving aids designed to move such items, including hand trucks, barrel dollies, hydraulic lifts, etc.