Hub Supervisor - Store 7990 - Mobile, AL

About the role

The HUB Supervisor role is a fast-paced, supervisory position in our hub store. This role will oversee a team of order fillers and inventory specialists.

Responsibilities

• Select specific trucks for each route based on volume and equipment availability;
• Maintain daily dispatch log containing start times, driver, route number, and material handling equipment required for each delivery truck;
• Maintain database of customer locations, time windows and other information as directed;
• Investigate customer complaints regarding lost or damaged merchandise or shortages in shipment to determine responsibility;
• Schedule time to ride with drivers to evaluate delivery area, verify accuracy, and ensure high customer service standards are being met;
• Perform routine filing and maintenance of records;
• Direct and coordinate activities of driving staff and third-party driver service providers;
• route outgoing sales orders according to pre-existing route guidelines;
• establish priorities and schedule deliveries in a manner consistent with customer service goals;
• Cook up and fill customer orders to be delivered within a 30 to 45-minute window;
• Perform inventory and cycle counts;
• Handle store opening and closing duties;
• Handle cash, cash counts and deposits;
• Stock and pull parts;
• Answer phones;
• Keep store and front counter clean;
• Keep warehouse clean and provide a safe work environment;
• Inform management of issues related to warehouse and deliveries.

Qualifications

• High School Diploma or GED;
• 1 to 2 years’ warehouse experience or similar discipline;
• Ability to speak and write English (Spanish a plus);
• communicate effectively and build strong relationships with customers, peers and management;
• Ability to learn the delivery area to coordinate drivers’ deliveries;
• Knowledge of distribution and transportation industry;
• Excellent organization skills, with the ability to multitask;
• Ability to communicate effectively both orally and in writing;
• Strong customer orientation;
• Excellent interpersonal and communication skills;
• Commitment to company values;
• Computer proficiency;
• Valid driver’s license and insurance;
• Reliable transportation to get to work;
• Company vehicles are provided for deliveries;
• Must be able to pass a criminal background check.

Physical Demands

• Typical 9-hour day to include walking, squatting and lifting;
• To perform the duties of this job, the team member must be capable of working in a fast-paced environment;
• Visually capable of recognizing and distinguishing letters and numbers and remembering their sequencing;
• Able to repeatedly bend or stoop to floor-level shelves and able to reach upper shelves (10 feet) with use of stool or ladder when necessary;
• Due to operation of vehicles and equipment, exposure to danger or hazards may occur;
• Able to move heavy objects with moving aids designed to move such items, including hand trucks, barrel dollies, hydraulic lifts, etc.

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