HUB Supervisor - Store 7972 - Newnan, GA

About the role

The HUB Supervisor oversees a team of order fillers and inventory specialists in a fast-paced hub store environment. This position involves coordinating shipping and receiving, maintaining dispatch logs and customer databases, and resolving customer complaints related to lost, damaged, or short-shipped merchandise.

Responsibilities

• Select specific trucks for each route based on volume and equipment availability
• Maintain daily dispatch log containing start times, driver, route number, and material handling equipment required for each delivery truck
• Maintain database of customer locations, time windows, and other relevant information
• Investigate customer complaints regarding lost, damaged, or short-shipped merchandise to determine responsibility
• Schedule time to ride with drivers to evaluate delivery areas, verify accuracy, and ensure high customer service standards
• Perform routine filing and maintenance of records
• Direct and coordinate activities of driving staff and third-party driver service providers
• Route outgoing sales orders according to pre-existing route guidelines
• Establish priorities and schedule deliveries consistent with customer service goals
• Coordinate shipping and receiving of merchandise
• Assemble and fill customer orders to be delivered within a 30- to 45-minute window
• Perform inventory and cycle counts
• Handle store opening and closing duties, including cash counts and deposits
• Stock and pull parts
• Answer phones and maintain a clean store, front counter, and warehouse
• Ensure a safe work environment and inform management of warehouse or delivery issues

Requirements

• High School Diploma or GED
• 1 to 2 years’ warehouse experience or similar discipline
• Ability to speak and write English (Spanish a plus)
• Excellent organization skills with the ability to multitask
• Strong customer orientation and interpersonal skills
• Commitment to company values
• Computer proficiency
• Valid driver’s license and insurance
• Reliable transportation to get to work (company vehicles provided for deliveries)
• Must pass a criminal background check

Physical Demands

• Typical 9-hour workday involving walking, squatting, and lifting
• Capable of working in a fast-paced environment
• Visually capable of recognizing and distinguishing letters and numbers
• Able to stand and walk for the entire assigned work shift
• Able to repeatedly bend or stoop to floor-level shelves and reach upper shelves (up to 10 feet) with a stool or ladder
• Exposure to potential hazards due to operation of vehicles and equipment
• Able to move heavy objects using moving aids such as hand trucks, barrel dollies, or hydraulic lifts