HTC - Parts Counter Sales Rep 2

About the Role

This position is responsible for communicating with customers in a positive, caring, and timely manner to enhance customer relations while maintaining accurate and efficient processing of all parts transactions. The incumbent is expected to model the following practices daily: demonstrate alignment with the company's mission and core business values; collaborate with key internal/external resources; participate in ongoing self-development.

Essential Functions

• Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
• Complete all parts transactions for internal/external customers in an accurate, timely, and supportive manner to ensure customer satisfaction, as measured by manager observation and customer feedback surveys, return rate, and achievement of department goals.
• Participate in all sales programs sponsored by Holt and other suppliers that promote sales through incentives and meet or exceed specified objectives as measured by program administrators.
• Keep product information systems current and update new product information, as measured by management observation and attendance records at new product update meetings and safety meetings.
• Assume turn in after-hour call out rotation to assist customers in after-hours call out needs, as measured by adherence to set schedule, the call out report provided to management by the answering service, and customer feedback.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Demonstrate well-organized skills.
• Demonstrate good phone and people skills.
• Must be proficient with computers. Experience with a computerized parts management system highly desired.
• Must be capable of working in a fast-paced environment.
• Demonstrate excellent attention to detail.
• Must have excellent attendance and work performance.
• Must be self-motivated with a high commitment to completing tasks in a timely manner.

Requirements

• High School diploma or GED required.
• Minimum 3–5 years of customer service experience required.
• Parts store experience highly desired.
• Must have a valid driver's license.
• Must be able to obtain forklift certification.

Supervisory Responsibilities

None

Travel

Up to 5%

Physical Requirements

• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office equipment and files, etc.
• This role frequently communicates with others and must be able to exchange accurate information in these situations.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
• Occasionally moves materials or equipment weighing up to 10 lbs.

Work Environment

• This job is generally performed in a professional office environment.
• Frequently works at a fast pace with unscheduled interruptions.