HSS Field Service Manager

About the role

As a HSS (High Speed Separator) Field Service Manager, you will play a pivotal role in developing and managing a team of trusted advisors that support business growth. You will lead a team of service engineers, ensuring operational excellence while balancing the needs of the customer, the business, and the team. This role is also a key connector between Sales and Technicians, driving strategic execution and commercial opportunities.

Responsibilities

• Lead and coach a team of Field Service Engineers (FSEs) with a strong customer-oriented mindset.
• Secure a strong QHSE culture within the team.
• Develop, motivate, and mentor technicians into trusted advisors.
• Collaborate with Sales to develop service offerings and drive the lead generation during service.
• Build and maintain customer relationships through effective communication, ensuring contract compliance and systematic claims management.
• Supervise project financial performance, handling gross profit, revenue, while identifying risks, opportunities, and aftermarket sales.
• Support market regains strategies and act as a connector between sales and technicians.
• Ensure proper competence development and conduct employee reviews, including skills matrix updates.
• Manage performance issues appropriately and ensure effective people management, including in remote areas.
• Ensure the team is equipped with the right tools and resources.

Requirements

• 5+ years of field technical or technical /commercial sales experience.
• Deep knowledge and experience with Alfa Laval branded products or HSS.
• Experience in sales collaboration and data analysis to support business decisions and identify service opportunities.
• Strong communication and presentation skills.
• Proficiency in English, both oral and written.
• Solid computer and digital competence.
• Willingness and availability to travel 30% including to remote areas.

Qualifications

• A post-high school technical education or an Associate’s/Bachelor’s degree (preferred).

Skills

• Leadership and coaching skills.
• Customer relationship management.
• Project management.
• Financial analysis.
• Technical product knowledge.
• Collaboration and teamwork.
• Communication and presentation skills.

Benefits

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more.

Pay

The base salary for this role is typically $110,000 - $120,000.

Schedule

This is a remote or hybrid position located in Houston, TX, Greenwood, IN or Richmond, VA.