Field Service Manager

Principal Duties And Responsibilities

• Serve as the point of contact for customers; responsible for coordinating all account activity and support.
• Contribute to account management initiatives and ensure that the expertise and resources of the organization are available to support any agreed initiatives.
• Responsible for the overall leadership & management of operations on-site.
• Report on performance KPI’s and metrics to customers and internal leadership.
• Technical mentoring to the Operations teams.
• Cookordinate and participate in site meetings between the business teams and customers.
• Represent WGNSTAR planning, operational & business development meetings.
• Manage the finance of operations and control cost.
• Ensure the Health and Safety of staff and contractors working under WGNSTAR direction.
• Plan and take action to protect company & customer assets, reputation, and ensure business continuity.
• Complete timecard review and submission on a weekly basis.
• Support peers with account coverage as required.

Requirements

• 5+ yrs experience in the semiconductor industry.
• 3+ yrs experience in a management role, directly managing personnel in a Fab environment.
• Ability to travel locally and domestically to customer sites.
• Ability to travel frequently between Chandler and North Phoenix sites.
• Customer-friendly, presentable, and personable as a Company Representative.
• Excellent critical thinking skills and ability to manage customer escalations in a constructive manner.
• IT proficient with ability to write clear, coherent, concise, and professional emails, letters, & presentations.
• Strong interpersonal skills.
• Fluency in English - Spoken & Written.

Physical Effort/Activities

• On a continuous basis, you will work in an office environment, sit at a desk for a long period of time, intermittently answer the telephone, and use a computer to communicate.
• On an occasional basis in the performance of duties, may be required to walk, stand, drive, and lift up to 25 pounds.

Additional Benefits

• Paid Vacation
• Select Holidays
• Overtime Opportunities
• On-site Facilities & Career Development Opportunities