Field Service Manager

About the role

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. Join the team as an Engineering Technician Supervisor to oversee the technician team, ensuring all activities comply with project specifications and safety protocols while handling scheduling, training, and quality control.

Responsibilities

• Training and development of technicians
• Scheduling and assigning tasks to technicians
• Supervising and monitoring technicians' work performance
• Ensuring timely completion of projects and tasks
• Maintaining inventory and purchasing supplies
• Conducting quality control checks on completed work
• Handling customer complaints and resolving issues
• Ensuring compliance with safety regulations and protocols
• Conducting performance evaluations and providing feedback to technicians
• Creating and implementing standard operating procedures for technicians
• Collaborating with other departments to coordinate and prioritize work
• Managing budget and expenses for technician team
• Hiring and onboarding new technicians
• Organizing and leading team meetings and trainings
• Keeping records and documentation of technician work and progress
• Identifying areas for improvement and implementing solutions
• Handling disciplinary actions and conflicts within technician team
• Staying updated on industry developments and implementing best practices

Team Management

• Understand team dynamics: Balance individual tasks with overseeing team performance using effective management practices.
• Conflict Resolution: Address conflicts within the team professionally and constructively.
• Motivational Skills: Inspire and motivate team members to achieve their best.
• Adaptability: Navigate changing priorities and unexpected challenges with flexibility.
• Decision Making: Make informed decisions based on organizational goals and guidelines.
• Leadership by Example: Model the behavior expected from the team, demonstrating a strong work ethic, integrity, and commitment to Xylem’s values.
• Team Engagement and Development: Actively engage team members, recognize their strengths, and provide opportunities for skill development, including constructive feedback and a supportive environment.
• Operational Efficiency: Strive for continuous improvement in processes, set clear goals, monitor progress, and adapt strategies as necessary.

Qualifications

• A bachelor’s degree in Engineering technology, industrial management, or a related field with at least 4 years of experience, including at least 1 year as a people manager or equivalent work experience.
• Extensive experience in engineering principles.
• Proven ability to manage technical teams and coordinate complex projects.
• Excellent problem-solving and decision-making skills.
• Strong communication skills, both written and verbal, for effective coordination and stakeholder engagement.
• Ability to identify issues quickly and develop effective solutions.

About Xylem

Join the global Xylem team to be part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication. At Xylem, you'll contribute to solving water issues and have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize employee well-being through inclusion and belonging, supported by our Employee Resource Groups (ERG).