Field Service Manager

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property worldwide. Headquartered in Mobile, Alabama, Hiller operates globally and across the United States, offering comprehensive fire protection services including installation, inspection, maintenance, and repair of critical fire and life safety equipment.

About the role

The Field Service Manager ensures effective leadership and operational success of the service technicians, providing strategic and tactical guidance to achieve financial, operational, and growth objectives while prioritizing customer satisfaction.

Responsibilities

• Oversee the operational and financial performance of the service department, focusing on leadership, business growth, and continuous improvement.
• Collaborate with the branch/general manager to plan annual department goals, headcount needs, and growth projections.
• Partner with Human Resources to recruit, train, develop, and retain service technicians, including guidance on training, performance reviews, and disciplinary actions.
• Motivate and track employee development and training.
• Collaborate with Hiller support teams to optimize Service Department operations.
• Coordinate and manage regular service team meetings to foster communication and collaboration.
• Build a high-performance team that operates efficiently, productively, and cost-effectively.
• Mentor and professionally develop Service Department team members, ensuring regular performance reviews.
• Communicate with customers and associates to resolve job-related issues and maintain customer satisfaction.
• Support sales efforts through market leads and price optimizations.
• Ensure service, inspection, testing, and maintenance contracts are reviewed, tasked, scheduled, and executed to meet customer needs.
• Ensure employees correctly charge their time to assigned jobs for accurate costing.
• Manage scheduling and invoicing to ensure timely and accurate service call execution and billing.
• Monitor and ensure team members maintain required certifications.
• Commit to a culture of safety, ensuring employees have the necessary tools and PPE.
• Establish quality control measures, conduct inspections, and ensure compliance with fire and life safety regulations.
• Perform other duties as assigned.

Pay

The posted salary range for this position is $80,000 - $120,000 annually. The range reflects base salary only and does not include bonuses, commissions, overtime, or employee benefits. Actual starting pay will be determined based on qualifications, experience, skills, education, internal equity, geographic location, and market considerations. Eligible employees may participate in the Company's benefit programs, subject to plan terms and eligibility requirements.