HSKP Supervisor

Position Overview

The Housekeeping Supervisor will report to the Housekeeping Manager and will oversee a variety of managerial functions, including supervision, coaching, and training of room and house attendants.

Key Responsibilities

• Oversee a number of critical tasks such as keeping the staff on schedule, inspecting and approving public areas and guest rooms for cleanliness, ensuring timely turnover of checkout rooms, and interacting with hotel guests in a polite and positive manner.
• Serve as team lead for the entire housekeeping staff, including assigning and reviewing work.
• Maintain high-quality cleaning standards.
• Provide exceptional customer service and lead staff to do the same.
• Respond to customer complaints quickly and resolve them effectively.
• Develop strategies for improving guest experience.
• Communicate and coordinate with Engineering to ensure efficient maintenance and repair of items related to guest rooms and public areas.
• Are reliable, organized, and comfortable managing a physically active role.
• Able to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary.
• Communicate effectively, both verbally and in writing, to provide clear directions to the staff.
• Observe performance and encourage improvement where necessary.
• Perform guest room cleaning duties in cases of room attendant’s shortage.

Position Requirements

• Develop and maintain positive working relationships with other departments.
• The ability to motivate and inspire others to work cooperatively to achieve a designated goal.
• The ability to maintain confidentiality of guest information and pertinent Hotel data.
• The ability to communicate effectively in English with guests, managers, and colleagues.
• Listen and respond appropriately to the concerns of the department.
• Possess a proven track record of effectively and empathetically training, mentoring, and managing hourly employees.

Physical Requirements

• Must be able to bend, stoop, squat and stretch to fulfill necessary tasks.
• Must be able to lift, push, and pull up to 30lbs. on a regular and continuing basis.
• Must be able to stand and exert well-paced mobility for up to 8 hours in length.

Required Qualifications

• Minimum of 2 years Housekeeping experience.
• Able to communicate in English.
• Demonstrate natural leadership qualities with a positive, team-focused attitude.
• Prior experience in a luxury hotel preferred.

About The Barnes San Francisco

The Barnes San Francisco, Tapestry Collection by Hilton, is a boutique hotel situated less than a block from Union Square on Powell Street. It offers central, vibrant location, housed in a historic building that previously served as the Hotel Manx, originally opening around 1906-1907. The hotel blends historic charm with contemporary, Italian-inspired décor.

Wage Rate

$28-30 per hour

About The Barnes San Francisco

The Barnes San Francisco is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws.

Important Notice

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.