HRIS Specialist

About the role

We are looking for an HRIS Specialist to support daily HR systems operations for a retail organization in the Greater Philadelphia Region. This long-term contract position focuses on resolving system-related inquiries, maintaining accurate employee data, and helping ensure dependable support across HR technology platforms. The ideal candidate is organized, service-minded, and comfortable working through a steady volume of requests while collaborating with cross-functional partners.

Responsibilities

• Oversee incoming HR systems requests by addressing escalated tickets, shared inbox items, and questions from employees and managers with timely and attentive support.
• Investigate and resolve functional issues tied to Workday and timekeeping tools, using sound judgment to determine when additional escalation is needed.
• Process recurring system updates and employee data changes with a high level of accuracy and attention to deadlines.
• Track assigned cases, organize competing priorities, record outcomes clearly, and follow through to ensure issues are fully addressed.
• Work closely with HR, Payroll, IT, and related teams to resolve more involved system challenges and support operational continuity.
• Review data for accuracy through audits, validations, and quality checks to help maintain reliable HR system records.
• Contribute to test activities for system updates and help keep reference materials, process notes, and user aids current.
• Recognize patterns in support requests and share observations that may improve workflows, service quality, or system performance.
• Handle employee and organizational information with discretion and in alignment with confidentiality expectations.

Requirements

• At least 1+ years of experience in HR systems, payroll support, time and attendance, workforce management, customer support, or a closely related area.
• Background working in a fast-paced support setting such as a shared services team, ticket-driven environment, or high-volume service operation.
• Strong communication and customer service skills, with the ability to respond clearly and professionally to a range of stakeholders.
• Demonstrated organizational ability, close attention to detail, and capacity to manage multiple tasks effectively.
• Ability to research issues independently, solve routine problems, and escalate sensitive or complex matters appropriately.
• Proficiency with Microsoft Office applications, especially Outlook and Excel.
• Experience with Workday, other HRIS platforms, timekeeping systems, or HR service delivery tools is preferred.
• Familiarity with employee data support, HR operations, or payroll-related processes is a plus.

Benefits

• Medical, vision, dental, and life and disability insurance available to contract/temporary professionals.
• Eligibility to enroll in the company 401(k) plan for hired contract/temporary professionals.