HRIS Manager

About the role

The HRIS Manager is responsible for the administration, optimization, and ongoing support of the organization's HR technology platforms. This role oversees system configuration, security and access management, data governance, integrations, reporting, and day-to-day system operations.

Responsibilities

• Manage the daily administration of HR technology platforms, including system configuration, security roles, permissions, workflows, and troubleshooting.
• Maintain data integrity through audits, quality controls, and proactive monitoring of system performance and data accuracy.
• Develop, maintain, and document system procedures, workflows, standards, and operating guidelines.
• Oversee system releases, upgrades, and enhancements, including impact assessments, testing, deployment, and stakeholder communications.
• Manage system integrations and coordinate issue resolution with internal and external partners.
• Serve as the primary point of contact for HR systems support, providing assistance to HR staff, managers, and employees.
• Develop and deliver training programs, job aids, and user communications to support adoption and effective system utilization.
• Monitor support requests, identify recurring issues, and recommend system or process improvements.
• Promote a positive user experience through responsive support and continuous education.
• Collaborate with HR leadership and functional teams to ensure systems effectively support business processes across the employee lifecycle.
• Partner with Payroll and Finance to maintain accurate data flow, security controls, and system functionality supporting payroll, accounting, and compliance activities.
• Work closely with IT and third-party vendors to support integrations, data management, system security, and technical troubleshooting.
• Act as the liaison between business stakeholders and technical teams to align business requirements with system capabilities and strategic objectives.
• Drive continuous improvement initiatives by modernizing workflows, automating manual processes, and identifying opportunities to increase operational efficiency.
• Translate business needs into system configurations, enhancements, and technical requirements.
• Lead or support HR technology projects, ensuring timely execution, stakeholder alignment, and successful implementation.
• Evaluate current processes and recommend solutions that improve scalability, accuracy, and user experience.
• Ensure HR systems and processes comply with organizational policies, data governance standards, and applicable federal, state, and local regulations.
• Support internal and external audits through accurate documentation, reporting, and controlled access management.
• Develop and maintain reports, dashboards, and analytics that provide meaningful insights for HR and business leaders.
• Establish and maintain governance practices related to system access, data security, change management, and record retention.

Qualifications

• Education: Bachelor's degree in Human Resources, Business Administration, Information Systems, Psychology, or a related field required. Advanced coursework, certifications, or professional credentials in HR, HRIS, data analytics, project management, or related disciplines preferred.
• Experience: Minimum of 4 years of progressive experience in HR technology, HRIS administration, or HR operations, including direct responsibility for system configuration, security, and data governance. Experience supporting or administering HCM platforms in mid- to large-scale organizations (500+ employees), with UKG experience strongly preferred. Demonstrated success improving system workflows, automating manual processes, and contributing to HR technology documentation, standard operating procedures, and process improvements. Experience working in environments with complex integrations, cross-functional stakeholders, or regulated operational requirements is preferred.
• Technical & Analytical Skills: Demonstrates advanced proficiency in Microsoft 365 and strong HR systems expertise, including system architecture, configuration, security, workflows, and data management. Leverages analytics, reporting tools (e.g., Power BI, SQL), and process automation to generate actionable insights, resolve issues, and streamline manual processes.
• Confidentiality & Data Privacy: Upholds the highest standards of data integrity, security, and discretion by safeguarding sensitive HR and employee information. Ensures all system access, data handling, and documentation practices meet organizational confidentiality requirements and applicable legal obligations.
• System Administration & Data Governance: Applies sound judgment in managing system access, configuration decisions, and data controls, ensuring HR technologies operate securely and align with governance standards, audit requirements, and compliance obligations. Proactively identifies, mitigates, and escalates data, process, or security risks as appropriate.
• Process Management: Establishes and maintains scalable procedures, documentation standards, and change-control protocols to ensure accurate, audit-ready system records. Supports the development and continuous improvement of HR technology workflows, standard operating procedures, and operational documentation.
• Communication: Communicates technical concepts effectively to stakeholders at all levels, develops clear documentation and training materials that promote consistent system adoption, and builds strong cross-functional partnerships to support a complex HR technology environment.
• Professionalism: Demonstrates credibility, discretion, and professionalism in handling sensitive information. Exercises strong analytical judgment to deliver accurate, scalable solutions and adapts effectively to evolving business needs while maintaining consistent, high-quality performance.