HRIS Coordinator - Dollywood Theme Park - Full Time Year Round

About the Role

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking an HRIS Coordinator who will embody the heart and soul of our mission while bringing families closer together and caring deeply about our brand. The ideal candidate will act as an extension of our mission, values, and culture, serving as a curious learner, innovator, administrator, detail driver, mentor, and motivator. This is an hourly/non-exempt position in the Human Resources Department, performing a variety of routine to complex administrative, technical, and professional tasks related to the administration of Host records.

The HRIS Coordinator will manage various components in multiple HRIS systems in a fast-paced environment and live out "Lead with Love" qualities—being patient, kind, trusting, unselfish, truthful, forgiving, dedicated, and accountable.

Responsibilities

• Maintain government and company policy compliance with employee files for all Hosts at Dollywood properties.
• Serve as an expert in HR information systems, including:
  • UKG Pro (Herschend Host Hub) for HR, recruiting, onboarding, and workforce management.
  • UKG Workforce Dimensions timekeeping system.
  • Appointment Plus.
  • Workday.
• Proactively coordinate the complete life cycle of over 3,000 Host records from new hire to final separation, collaborating with department heads and administrative assistants. This includes:
  • Building relationships and maintaining regular contact.
  • Creating processes and training for events such as new hires, rehires, transfers, promotions, merit increases, clearances, and separations.
• Complete onboarding functions, including Form I-9, inspecting I-9 documents, E-Verify, and other required tasks.
• Activate new hire and rehire Hosts in the Herschend Host Hub, ensuring accurate record input.
• Activate and track Contract, J-1, and H2B Visa types.
• Assist with the rollout of a new HCMS, becoming familiar with the system and supporting teams as needed.
• Assist with direct deposit enrollments, cancellations, and paycheck questions when the Payroll Coordinator is unavailable.
• Track and follow up on missing Host documents.
• Support the Payroll Coordinator as needed.
• Input and file performance evaluation data.
• Process demographic and employment-related records for Hosts.
• Process all separations, ensuring timely removal from payroll and moving terminated Host folders to the term file room.
• Plan mass clearance events for large groups (e.g., college groups, water park closing, H2Bs, and end-of-season).
• Track Rehire Letter Acceptances/Declines and Hosts needing rehire letters.
• Assist Benefits with questions regarding Hosts’ status and break-in-service inquiries.
• Manage multiple weekly and bi-weekly reports, such as TN Separation Notices and exit surveys.
• Oversee and regularly update training materials related to the position.
• Maintain strict confidentiality regarding privileged information.
• Perform routine office functions and keep the work area clean and safe.
• Assist with employment functions at the Front Desk as needed.
• Support all HR-sponsored Host events, including evenings and weekends.

Requirements

• High school diploma or equivalent with at least two years of office or administrative experience in a high-volume setting.
• Proficient typing speed of 40 WPM with the ability to compose and structure reports.
• Proven proficiency in computer software, including Microsoft Office (Excel, Word, Outlook), ad hoc reporting, and cloud-based software.
• Experience with UKG Pro, Workday, or other HRIS software preferred.
• Ability to safely operate company vehicles per company policy; valid driver’s license, proof of auto liability insurance, and acceptable motor vehicle driving record required.
• Offers of employment are contingent upon satisfactory completion of background screening, including criminal history and motor vehicle record check.

Skills

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and employees.
• Self-motivated and disciplined with the ability to prioritize and complete work assignments on time.
• Maintain strict confidentiality and judgment regarding privileged information.
• Professional appearance with good personal hygiene.
• Productive in a fast-paced environment with dependable work attendance and flexibility for assigned schedules, including overtime, evenings, weekends, and holidays.
• Sensitive to the needs of guests and empowered to act within company guidelines.
• Effective communication, problem-solving, conflict management, and interpersonal skills.
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule.
• Able to comprehend instructions and retain information.
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests.
• Flexible to handle frequent changes in priorities.
• Basic arithmetic skills (addition, subtraction, multiplication, and division) with accuracy.
• Able to tolerate various temperatures while working indoors and outdoors.

Physical Requirements & Environmental Conditions

• Lifting and Carrying: Occasional to frequent lifting of up to 25 lbs utilizing company’s safety guidelines for safe lifting.
• Mobility: Intermittent to prolonged sitting, standing, and/or walking for the duration of the shift, up to 13 hours.
• Repetitive Movements: Performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms, or other body parts.
• Environmental Conditions: Ability to perform work tasks in varying weather conditions, including extreme cold and heat.
• Cognitive and Sensory Requirements: Strong cognitive skills, including critical thinking, problem-solving, processing and retaining information, attention to detail, and effective communication using approved methods.