HRIS Analyst - LMS Administrator

About the role

The HRIS Analyst & LMS Administrator role combines learning technology ownership with HR systems expertise to drive efficiency, scalability, and an exceptional Team Member experience. This role serves as the primary subject matter expert for Portillo’s Learning Management System (LMS), leading the design, administration, and continuous improvement of scalable, high-quality learning experiences within Workday. In addition, this role provides broad Workday support by optimizing business processes, handling system requests and issue resolution, implementing system enhancements, and ensuring data accuracy and integrity.

Responsibilities

• Enable our Purpose to create lifelong memories by igniting the senses with unrivaled food and experiences: Family
• Serve as the primary owner and point of contact for the LMS (Workday), leading system design, configuration, updates, and ongoing maintenance to ensure a seamless user experience
• Manage end-to-end LMS operations, including course uploads, assignments, registrations, user enrollments, and certification programs (e.g., food safety, ServSafe), ensuring alignment with training plans and organizational needs
• Own and optimize Workday system messaging and alerts (e.g., notifications, reminders, and system communications), ensuring they are clear, timely, and aligned with training requirements and the overall Team Member experience
• Partner with leaders and cross-functional teams to communicate training requirements, monitor effectiveness, and ensure compliance across all jurisdictions
• Provide guidance, training, and support to Team Members and leaders on LMS and HRIS functionality, compliance requirements, and system-related processes
• Maintain, organize, and govern learning assets and supporting materials across learning platforms, ensuring content is current, accessible, and consistently structured
• Support and maintain Workday HRIS functionality with a focus on Learning, Talent, and Onboarding modules, while providing broad system support across other areas as needed
• Lead and support LMS and HRIS-related projects, including building project plans, managing timelines, and partnering cross-functionally to deliver successful information/training and outcomes
• Enable greatness by owning the continuous improvement of LMS and Workday systems by identifying opportunities, designing solutions, testing functionality, and driving successful implementation
• Support and maintain high standards of data integrity, confidentiality, and system governance through audits, issue identification, and proactive resolution of gaps
• Provide expert-level production support by troubleshooting issues, resolving defects, and escalating appropriately to ensure timely and effective solutions
• Manage LMS vendor relationships, serving as the primary point of contact for system enhancements, issue escalation, and coordinating timely resolution in partnership with IT and internal stakeholders
• Evaluate learning technology trends and emerging tools, translating findings into concrete recommendations that improve learning effectiveness, engagement, and the overall Team Member experience
• Build strong, positive relationships with internal partners, external vendors, and training providers, serving as a trusted and approachable point of contact
• Deliver responsive, people-first support by resolving HRIS tickets and LMS inquiries quickly, clearly, and with care
• Help Team Members navigate systems with confidence through guidance, education, and practical support
• Collaborate with internal teams and external partners to support integrations and enhancements that improve connectivity and the Team Member experience
• Engage in external communities (e.g., Workday Community) to share ideas, learn best practices, and bring back insights that elevate how we work
• Stay flexible, collaborative, and willing to jump in where needed

Qualifications

• Bachelor’s Degree in business or related field preferred
• Workday certifications in areas such as HCM and Learning preferred
• 3+ years of Workday LMS administration and optimization experience with exposure to broader areas within Workday
• Strong analytical and reporting skills, with experience using Excel, Power BI, or other reporting tools
• Demonstrated ability to build and analyze reports and dashboards to drive insights and decision-making
• Understanding of data integrity, system governance, and compliance requirements
• Detail-oriented with a focus on accuracy and continuous improvement
• Advanced Microsoft Office skills
• Excellent communication and collaboration skills to partner with cross-functional teams
• Able to effectively handle multiple projects, meeting deadlines, and priorities
• Proficiency in SCORM, xAPI, and other e-learning standards preferred
• Experience in the restaurant, hospitality, retail, or service industry preferred
• Proficiency in eLearning tools (Adobe Captivate, articulate 360, Camtasia etc.), Responsive Design, Audio editing program, and Learning Management Systems preferred