HR Time and Attendance Analyst

Position Summary: PrestigePEO is seeking a client-focused, HR Time & Attendance Analyst to join our growing team. In this role, you will provide front-line support to clients and internal stakeholders regarding timekeeping platforms. You will act as a trusted partner to clients, resolving system issues, assisting with configurations, answering questions, and ensuring the optimal use of timekeeping systems. You will also collaborate closely with internal teams to drive solutions and enhance the client experience. Key Responsibilities: Client Support & TroubleshootingServe as a primary point of contact for client inquiries related to timekeeping platforms, including Kronos, TimeCo, and PTO in PrismHRTroubleshoot and resolve technical or usage issues through phone, email, or screen sharingGuide clients through system navigation, functionality questions, and problem resolution in real-timeSystem Configuration & AdministrationAssist with system configuration based on client requirements, including setting up pay rules, schedules, and PTO accrualsSupport onboarding of new clients and system users within timekeeping platformsReporting & FeedbackTrack, log, and report on client interactions, open issues, and resolutions using internal systemsIdentify patterns or recurring issues and suggest improvements to workflows or training materials Required Experience & Qualifications: 1–3 years of experience with timekeeping, HRIS, or payroll systemsExperience working with a time and labor management systemPrior experience in a client-facing role, with a strong focus on customer service and communicationWorking knowledge of timekeeping/payroll concepts (PTO accruals, overtime rules, punches, etc.) is a plus Key Skills & Competencies: Excellent verbal and written communication skills with a strong customer service orientationComfortable managing a high volume of inquiries while maintaining attention to detail and follow-throughStrong troubleshooting and problem-solving skills; persistent in finding root causes and driving resolutionSelf-motivated with the ability to work independently and as part of a cross-functional teamCapable of leading virtual trainings or client walkthroughs via Zoom or Teams Hybrid work schedule 3 days in the office. This position has been posted in multiple states to broaden the candidate pool and ensure access to qualified talent. Final compensation will be determined based on market conditions, internal equity, experience, and geographic location. Powered by JazzHR Dn5lBfwky6