HR Technology Specialist I

Responsibilities

• Support dashboard QA and validation, including data used for Power BI and other analytics platforms
• Assist in validating data models, outputs, and reporting used in leadership dashboards
• Partner with IT and stakeholders to test and validate data-related system changes and reporting enhancements
• Perform data validation, reconciliation, and audits to ensure accuracy and consistency across systems and regions
• Provide real-time support, including data investigations and issue resolution
• Maintain and update employee records in HCM, ensuring accuracy and compliance across multiple countries
• Provide first-level support to HR and business users, resolving system-related issues and escalating as needed
• Support employee lifecycle transactions (e.g., hires, job changes, terminations) with a focus on accuracy and timeliness
• Maintain coverage during GBS holidays and team absences to ensure business continuity
• Proactively identify data quality issues, determine root cause, and contribute to resolution
• Reduce reliance on single-resource knowledge through documentation and cross-training
• Maintain confidentiality of HR data and sensitive information
• Other duties as assigned

Requirements

• 2-6 years of experience in HR Technology, IT, HR operations, or a related field
• Experience with reporting and analytic tools (Power BI, SQL Birst or similar)
• Familiarity with HRIS platforms (Infor preferred or experience with Workday, SAP SuccessFactors, Oracle HCM, or similar system)
• Experience performing data checks, reconciliation, or auditing activities with large data sets to ensure report accuracy and completeness
• Experience supporting HR systems and processes, including employee lifecycle transactions, data management, and reporting activities
• Experience with troubleshooting system issues, coordinating with IT or HR operations, and escalating as needed
• Basic understanding of data integrity, system security, and user access management
• Exposure to system testing or quality assurance practices, including executing test cases, defect identification, and validation of system or reporting outputs
• Experience working with global teams or in a shared services environment is a plus

Qualifications

• Strong attention to detail with a focus on data accuracy, completeness, and consistency
• Foundational knowledge of data validation and QA practices, including validating reports, dashboards, and system outputs
• Basic understanding of HR processes and compliance requirements across the employee lifecycle and, preferably, across multiple regions
• Ability to identify issues, follow defined processes, and escalate defects or discrepancies appropriately
• Understanding of data privacy and compliance standards (e.g., GDPR)
• Strong organizational and time management skills, with the ability to manage multiple priorities
• Effective communication and collaboration skills with HR, IT, and other business stakeholders
• Customer-focused mindset with a proactive approach to problem-solving
• Proficiency in Microsoft Excel and reporting tools used for data review and analysis
• Willingness to learn new technologies and stay current on HRIS, analytics, and AI-enabled tools (e.g., Copilot)