HR Support Services Specialist

About the role

The HR Support Services (HRSS) Specialist is an integral part of the O’Reilly Auto Parts HR department, acting as the first point of contact for team members needing assistance with HR-related issues. This role provides accurate and timely responses while maintaining a thorough understanding of HR functions and proactively escalating or redirecting questions to the appropriate subject matter expert as necessary.

Responsibilities

• Serve as the first line of contact for team members needing assistance with HR-related functions such as criminal background checks, employment verification, I-9s, onboarding, payroll, PTO, status changes, and rehire eligibility.
• Triage and respond to incoming calls and correspondence, escalating issues to a subject matter expert as necessary.
• Actively listen to team members to understand inquiries, provide courteous feedback, and follow up in a timely manner.
• Assess team member needs and provide excellent customer service with timely and accurate responses.
• Stay up-to-date on HR-related procedures to ensure accurate information is provided to team members.
• Maintain a working knowledge of all essential HR functions.
• Educate team members on available HR services, including self-service tools and vendor contact information.
• Guide team members through troubleshooting, navigating the company site, and providing requested information.
• Document details of inquiries, including transaction type, troubleshooting steps, database management, and steps taken to meet the team member’s request.
• Collaborate with other HR Support Service Specialists to improve customer service.
• Maintain confidentiality of all HR-related information.
• Assist other HR teams with correspondence needs.
• Perform all other duties as assigned.

Requirements

• High school diploma or equivalent (GED).
• Ability to actively listen, prioritize, and problem-solve.
• Excellent time management skills.
• Proficiency in word processing and spreadsheet software.
• Strong interpersonal, written, and verbal communication skills with a focus on customer service.
• Ability to convey a positive and professional image in a variety of situations.
• Strong attention to detail with the ability to multi-task and meet deadlines.

Preferred Qualifications

• 2 years of administrative or secretarial experience.
• Previous work experience in a Human Resources department.
• Bilingual.

Benefits

• Competitive wages and paid time off.
• Stock Purchase Plan and 401k with employer contributions starting day one.
• Medical, dental, and vision insurance with optional Flexible Spending Account (FSA).
• Team member health and wellbeing programs.
• Tuition and educational assistance programs.
• Opportunities for career growth.