HR Employee Services Specialist

About the role

iHeartMedia is seeking a dynamic Employee Services Specialist to join our HR Operations support team. This role contributes to core HR functions and supports various aspects of HR Operations by providing first-line support via phone and email to our employees and managers regarding employee life cycle events, policies, and procedures.

Responsibilities

• Leverage knowledge of human resources operations to respond to manager and employee questions relating to HR policies and procedures
• Ensure questions and inquiries are thoroughly understood and resolved accurately and promptly
• Demonstrate courteous, friendly, and efficient service to team members and internal clients
• Educate end-users on HRIS self-service capabilities, providing both support and direction
• Maintain basic knowledge and understanding of statutory and regulatory requirements affecting HR practices; stays current on federal and state employment law
• Seek opportunities to automate and continuously improve business processes, helping to build a best-in-class organization
• Partner with HRIS to identify and resolve any technical issues impacting recruiting processes or data management
• Accurately document inquiries in our case management system with defined SLA’s
• Handle sensitive and confidential employee issues
• Assist with testing HR system updates and validating test results meet business needs

Requirements

• BS/BA Degree preferred
• 2 years of previous HR experience or equivalent of combined education and experience
• Workday HCM experience strongly preferred
• Proficient with core Microsoft Office Products (Word, Excel, Power Point)
• Experience in a call center a plus

Qualifications

• Demonstrates respect for others and fosters a culture of mutual respect
• Works effectively within established guidelines with minimal supervision
• Exercises sound judgment, including knowing when to seek guidance
• Strong attention to detail
• Professional and collaborative, able to partner across all levels
• Self-motivated with the ability to manage deadlines and adapt to changing priorities
• Drives issues to completion with urgency, accountability, and a positive attitude
• Confident communicator with a strong phone presence and ability to engage all levels of management across multiple channels
• Champions company initiatives and inspires engagement in others
• Buils and maintains strong working relationships
• Results-driven with a high level of accountability
• Critical thinker with a proactive, problem-solving mindset
• Collaborative team player who shares knowledge and embraces continuous learning
• Demonstrates empathy and delivers a positive employee experience, even in high-pressure situations

Skills

• Excellent communication skills
• Strong organizational and time management skills
• Ability to handle sensitive and confidential information
• Technical proficiency with HRIS systems
• Problem-solving and critical thinking skills

Benefits

• Employer sponsored medical, dental and vision with a variety of coverage options
• Company provided and supplemental life insurance
• Paid vacation and sick time
• Paid company holidays
• Spirit day to encourage and allow our employees to more easily volunteer in their community
• 401K plan
• Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
• A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!