HR Services Specialist

About the role

The HR Services Specialist serves as a primary point of contact for employees and managers across the Credit Union, providing high-quality, responsive, and consistent support for a wide range of human resources activities.

Responsibilities

• Serve as the first point of contact for all HR-related inquiries from new hires, employees, managers, and others both through phone, email, chat, and case management system communications.
• Provide accurate, effective, and timely responses, diagnose issues, and offer solutions to inquiries and requests about HR policies, procedures, benefits, payroll, employee relations, performance management, letters, and other HR-related matters.
• Maintain a high level of professionalism and confidentiality when handling sensitive employee information and independently escalate complex or unresolved issues to appropriate HR or internal Credit Union teams, ensuring a smooth transition and follow-up on escalations until resolution.
• Document and track all interactions in the Jira system or metrics spreadsheet, ensuring thorough and accurate records are maintained.
• Process a high volume of employee transactions within HR information systems, including reviewing and processing hires, promotions, merit increases, and other employee changes, and complete necessary filing of HR documents electronically.
• Support the leave administration process as needed to provide requested information to employees or support the completion of regular leaves processes.
• Maintain HR resources for leadership and employees in Credit Union’s internal information systems SharePoint, UKG and the Loop.
• Support compliance with federal, state, and local employment laws and regulations through ownership and coordination of the labor poster process.
• Participate in projects and initiatives that drive the MyHR team’s continued evolution.
• Collaborate with other HR teams and participate in ongoing training and professional development to stay informed about policy changes, compliance and legal updates, procedural enhancements, and industry trends to effectively address inquiries and maintain MyHR knowledge base.
• Understand the Credit Union's policies and procedures to ensure compliance and accountability for managing operational risks.
• Adhere to established internal controls and procedures to safeguard assets, prevent fraud, and maintain the integrity of Credit Union operations.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in human resources or a related field or equivalent combination of education and work experience within human resources.
• Demonstrated experience and success in a customer service or HR-related role, preferably in a high-volume customer support or shared services environment.
• Professional certification in Human Resources (e.g., SHRM-CP, PHR) preferred.
• Strong knowledge of MSUFCU’s HR policies, procedures, best practices, and general knowledge of employment laws.
• Proven experience effectively using HR information systems and software applications, including understanding of ticketing software (e.g., Workday, UKG, ADP, SAP SuccessFactors, ADP, Jira, or similar).
• Maintains openness to a flexible work schedule which may also include occasional travel within or outside of assigned state for events and HR-related support.
• Proven experience handling sensitive and confidential information with discretion and integrity.
• Proven experience working independently with minimal supervision.

Qualifications

• Professional certification in Human Resources (e.g., SHRM-CP, PHR) preferred.
• Demonstrated experience in effective process improvement or HR project work.
• Prior experience with mentoring others and/or serving in an informal leadership role.
• Strong understanding of relevant employment laws and HR compliance topics.
• Proven experience independently navigating and resolving complex HR-related issues with multiple stakeholders at varying levels.

Skills

• Excellent written and verbal communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to handle sensitive and confidential information with discretion and integrity.
• Proficiency in MS Office Suite, particularly Excel and Word.
• Experience with HRIS systems and software.
• Ability to manage multiple priorities and deadlines.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.

Benefits

MSU Federal Credit Union offers a comprehensive benefits package including:

• 100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums
• Up to 26 days of PTO within your first year, as well as Volunteer Time Off & 11 Paid Holidays
• Tuition Reimbursement
• Up to 12 Weeks of Paid Parental Leave

Pay

Salary: Level I: $50,000-60,000+, dependent on experience
Level II: $61,000-76,000+, dependent on experience
Senior Level: $70,000-85,000+, dependent on experience

Schedule

Monday - Friday 8:30am - 5:00pm ET. An offer of employment with MSU Federal Credit Union and affiliates is contingent upon the agreed work arrangement (onsite/hybrid/remote) and work location.