HR Specialist

About the role

The HR Specialist is an advanced support role responsible for executing medium complexity HR transactions and resolving Tier 2 cases using established processes and playbooks. This role operates with a degree of independence within established SOPs, managing moderately complex and multi-step HR cases across services.

Responsibilities

• Manage and resolve moderately complex and multi-step HR cases across systems, ensuring accurate and timely outcomes in accordance with established policies and procedures.
• Serve as an escalation point for Tier 1, providing guidance and support on non-standard inquiries and case handling.
• Conduct return-to-work follow-ups, including confirming return dates, validating required documentation, and coordinating with relevant stakeholders.
• Administer Form I-9 completion and verification processes, ensuring accurate documentation and compliance with employment eligibility requirements.
• Execute termination and separation workflows, including generation of separation documentation, coordination of final pay and benefits, and response to unemployment claims.
• Aid in employee relations investigations by documenting discussions, maintaining accurate records, and ensuring adherence to confidentiality and data handling standards.
• Coordinate onboarding activities, including facilitation of Day 1 orientation and support of onboarding-related processes.
• Coordinate and deliver HR-related employee communications on behalf of Centers of Excellence (COEs), ensuring messaging is accurate, timely.
• Ensure data accuracy and completeness across HR systems and case records, maintaining audit readiness and compliance with regulatory and company requirements.
• Log, manage, and resolve ServiceNow cases within defined SLAs, ensuring proper documentation, categorization, and case progression.
• Partner with HRBPs, Legal, Payroll, IT, and COEs to complete transactions and resolve escalated cases, escalating ambiguous, high-risk, or policy-driven scenarios to Tier 3 (COE) as appropriate.
• Administer CJIS processes, including distribution and handling of application materials, tracking status updates, and coordinating with state police to ensure timely and compliant processing.
• Perform quality checks on transactions and cases, identifying errors and trends.
• Maintain accuracy and ensure timely updates for contingent workforce data, ensuring compliance with assignment terms.
• Identify recurring issues or process gaps and provide structured feedback to management and HR Operations Excellence.
• Participate in user acceptance testing (UAT), process validation, and system-related initiatives (e.g., Workday, ServiceNow).
• Create and optimize Tier 1 response templates in ServiceNow, improving response quality, consistency, and resolution speed for high-volume support requests.
• Support ad hoc projects and initiatives by executing assigned tasks, contributing to process updates, and assisting with implementation activities.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience).
• 2–4 years of experience in HR operations, shared services, or employee lifecycle administration.
• Strong experience with HR systems such as Workday and ServiceNow.
• Experience handling employee lifecycle transactions preferred.
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Skills & Competencies

• Advanced HR systems proficiency.
• Strong process execution and consistency.
• High-volume case management capability.
• Analytical and structured problem-solving.
• Strong attention to detail.
• Ability to manage cross-functional workflows.