HR Shared Services Specialist

About the Role

As an HR Shared Services Specialist, you will provide a range of services in support of the HR Operations function in North America. In this role, you will manage critical employee lifecycle processes such as onboarding, orientation, internal mobility, relocation, immigration services, offboarding, and compensation actions. You will work closely with HR Business Partners, Managers, Vendors, and Associates, providing exceptional customer service, efficient handling of requests, and subject matter expertise on the processes supported. You will identify opportunities to continuously improve processes and service levels and share those ideas with the HR Services team and leadership. This is a hybrid role requiring onsite work at our Mentor, OH Corporate HQ three days per week (Tuesday, Wednesday, and Thursday), with the ability and willingness to be in the office more as needed.

Responsibilities

• Manage key employee lifecycle processes including onboarding, job transfers, compensation actions, relocation, immigration services, offboarding, and position management.
• Initiate and proactively monitor a wide variety of transaction workflows in the STERIS HRIS, SuccessFactors. Follow up as needed to ensure data quality and timely processing of actions.
• Provide timely support to US and Canada employees, HR, and manager populations on an array of HR-related inquiries, utilizing call and case management processes/technologies. Take ownership of inquiries ensuring accurate, prompt, and consistent resolution.
• Escalate or transition requests as needed to proper channels, ensuring a ‘warm’ handoff and exceptional customer service.
• Serve as a Subject Matter Expert, providing guidance and direction to employees, HR business partners, and managers on a wide variety of HR processes, policies, and tools.
• Understand the importance of confidentiality and strictly adhere to internal practices to ensure employee data privacy and compliance with all state, federal, and regional labor laws and regulations.
• Partner with HR Business Partners to review data audits and make corrections.
• Analyze issues and make recommendations for updates to the Employee HR Portal or Internal HR Central SharePoint; may write FAQs or Knowledge Base Articles to be posted on the portal.
• Continuously evaluate HR processes or practices to identify improvement opportunities.
• Work with internal departments such as Payroll, Benefits, Vendors, Talent Acquisition, HR, Compensation, Finance, IT, Internal Audit, and Stock Administration to ensure data accuracy of shared integrations.
• Maintain employment files.
• Assist with other duties as assigned.

Requirements

• Bachelor's degree in HR or related business field, plus one year of relevant work experience in HR, Benefits, Finance, Customer Service, or Payroll, OR 3 years of relevant work experience in lieu of a Bachelor's degree.
• Experience working with HR, Payroll, timekeeping, or similar business systems.
• Customer service experience required; process management experience preferred.

Skills

• Customer-focused
• Process-driven
• Detail-oriented
• Critical thinking skills
• Organized
• Strong with systems
• Proactive/strong follow-up skills
• Multi-tasking
• Priority setting
• Demonstrate a positive attitude and motivation to succeed
• Ability to maintain composure under stressful situations and with frequent distractions

Benefits

• Market Competitive Pay
• Extensive Paid Time Off and (9) added holidays
• Excellent Healthcare, Dental, and Vision Benefits
• Long/Short Term Disability coverage
• 401(k) with company match
• Maternity & Paternal Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuition Reimbursement and continued education programs
• Excellent opportunities for advancement and stable long-term career

Pay

Pay range for this opportunity is $50,000 - $52,000. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than the range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, and foreign language fluency.

Schedule

This is a hybrid role with the requirement of working onsite at our Mentor, OH Corporate HQ three days per week (Tuesday, Wednesday, and Thursday). Requires the ability and willingness to be in the office more as needed.