HR Services Supervisor

About the role

Manages non-senior level HR Generalists (HRGs); partners with internal departments to deploy best practices and ensures the product meets company standards. Provides coaching and development to direct reports. Meets regularly with HR Services Area Manager to update on team progress, development, client retention, and initiatives.

Responsibilities

• Supervises HR Services personnel in all aspects of HR Services; monitors work flow using key indicators to ensure deadlines and accuracy requirements are met.
• Utilizes employment law and Human Resources knowledge and technical expertise to resolve internal, field office, and client issues; ensures quality service is provided to both field offices and clients.
• Recruits, selects, hires, and evaluates performance of personnel to ensure department needs are handled appropriately.
• Counsels and develops staff for personal and corporate advancement through career development, training programs, and other resources.
• Represents the department on teams and projects to ensure alignment with departmental goals.
• Monitors quantitative call center statistics, including service level, to adjust telephone coverage staffing as necessary.
• Generates, evaluates, and distributes individual and team reports.
• Monitors telephone calls to observe employee demeanor, technical accuracy, and conformity to company policies; makes recommendations for improvement if necessary.
• Makes recommendations to HR Services Managers regarding the development of policies and procedures; identifies and implements processing efficiencies.
• Acts as departmental lead for high-exposure or high-impact teams and projects to ensure department needs are met.
• Resolves high-impact processing and service issues, including escalated client complaints, rush processing, and grants processing exceptions.
• Assists with the management of capital and operating budgets for the functional area; analyzes interdepartmental reports related to the cost center(s).
• Achieves cost center projections through labor expense and administrative expense controls; may assist with budget preparation.
• Monitors attainment versus forecast of goals and takes corrective action as necessary to meet established goals.
• Develops and maintains relationships with internal clients, including Human Resource Representatives and Managers, to facilitate issue resolution.
• Assists with outside vendor negotiations regarding contracts, pricing, and services to ensure successful outcomes.

Requirements

• High School Diploma (Required)
• Associate's Degree (Preferred)
• 1 year of experience in a Leadership role
• PHR/SPHR certification (Preferred)

Skills

• Act with uncompromising integrity
• Provide outstanding service and build trusted relationships
• Drive innovation in products and services and continually improve processes
• Work in partnership and support each other
• Be personally accountable and deliver on commitments
• Treat each other with respect and dignity

Benefits

• Medical coverage and virtual wellness classes
• Tuition reimbursement
• 401(k) with employer match
• Adoption assistance and financial assistance
• Paid time off, company holidays, and culture days
• Comprehensive work-life balance programs
• Award-winning training and development programs
• Paid time off for volunteerism and community initiatives

Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.