HR Services Supervisor

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work.

About the role

Manages non-senior level HRGs; partners with internal departments to deploy best practices; ensures the product meets the company standards. Ensures HRG standards meet or exceed expectations. Provides coaching and development to direct reports. Meets regularly with HR Services Area Manager to update on team progress and development as well as client retention and initiatives.

Responsibilities

• Supervises HR Services personnel in all aspects of HR Services; monitors work flow using key indicators to ensure that deadlines and accuracy requirements are met.
• Utilizes employment law and Human Resources knowledge and technical expertise to resolve internal, field office, and client issues; ensures that quality service is provided to both the field offices and clients.
• Recruits, selects, hires and evaluates performance of personnel to ensure all department needs are handled appropriately.
• Counsels and develops staff for personal and corporate advancement through career development, training programs and other resources as required for professional advancement.
• Represents the department on teams and projects to ensure that actions of the team are met and aligned with departmental goals.
• Monitors quantitative call center statistics, including service level to make adjustments to telephone coverage staffing as necessary. Generates, evaluates, and distributes individual and team reports.
• Monitors telephone calls to observe employee demeanor, technical accuracy, and conformity to company policies to make recommendations for improvement if necessary.
• Makes recommendations to HRS Managers regarding the development of policies and procedures; identifies and implements processing efficiencies.
• Acts as departmental lead for high-exposure or high-impact teams and projects to ensure that department needs are met and actions of the team are in line with departmental goals.
• Resolves high-impact processing and service issues, including escalated client complaints and rush processing and grants processing exceptions when necessary to ensure quality service is provided to clients.
• Assists with the management of the capital and operating budgets for the functional area and analyzes interdepartmental reports as they relate to the cost center(s). Achieves cost center projections through labor expense and administrative expense controls. May assist with the preparation of the budget.
• Monitors attainment versus forecast of goals and takes corrective action as necessary to meet established goals.
• Develops and maintains relationships with internal clients including Human Resource Representatives and Human Resource Managers to facilitate issue resolution when necessary.
• Assists with outside vendor negotiations regarding contracts, pricing, and services to ensure successful negotiations.

Requirements

• H.S. Diploma - Required
• Associate's Degree - Preferred
• 1 year of experience in Leadership role
• PHR/SPHR certification - Preferred

Skills

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

Benefits

• Medical coverage
• Virtual wellness classes
• Tuition reimbursement
• 401(k) + employer match
• Adoption assistance
• Financial assistance
• Paid time off and company holidays
• Culture days and comprehensive work-life balance programs
• Award-winning training and development programs
• Paid time off for volunteerism
• Company-wide and local initiatives that benefit organizations you care about

Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.