HR Service Representative I

Job Duties

• Provides the highest quality customer experience and exceeds expectations of all internal and external customers by handling all questions, complaints, and inquiries with the highest degree of courtesy and professionalism
• Affords assistance to all callers by handling questions, complaints, and inquiries via inbound telephone calls, voicemail messages and e-mail messages
• Solves customer issues creatively and provides resolutions to the customer’s satisfaction. Escalates issues as needed to the appropriate individuals or departments.
• Detailed documentation of customer incidents and resolutions in case records, emails, etc. in a proficient, accurate, and timely manner.
• Follows up on customer cases and escalations to management, other departments, etc. and posts resolutions to case records.
• Collaborates with necessary team members on training and process improvement recommendations

Experience and Skills

• 1-2 years of call center, help desk, and or customer service experience is preferred
• Hard Skills: Must be proficient in computer skills, Microsoft Office; it is a plus if you are experienced with SAP SuccessFactors and ADP payroll.
• Soft Skills: Phone etiquette, Excellent verbal and written communication skills, good organizational and interpersonal skills, ability to follow up, multi-task and prioritize while managing a continuous stream of work, ability to work in a team-oriented, collaborative environment, strong analytical and problem-solving abilities and a keen attention to detail.

Benefits

• Fuel Your Growth with Love's - company funded tuition assistance program
• Paid Time Off
• 401(k) – 100% Match up to 5%
• Medical/Dental/Vision Insurance after 30 days
• Career Development
• Hiring Immediately

About the Role

The primary purpose of this position is to provide excellent customer service for applicants, managers, and other departments in regards to the HR systems and software. This includes documenting and escalating issues as necessary. This is a contact center position, and so the position will use phone, email, and chat to provide customer service support.

Location

Entry level position located at Love's corporate office building in Oklahoma City.