HR Service Center Specialist - Hybrid

Key Responsibilities

• Accurately capture, document, and diagnose HR service needs to ensure complete and timely case resolution while managing a high volume of cases in alignment with established SLAs and quality standards.
• Collaborate with cross-functional HR partners to resolve inquiries efficiently and escalate complex or sensitive matters as appropriate.
• Import, index, and review documentation in accordance with established standards to ensure data integrity and consistency.
• Identify trends and recurring issues and contribute to process improvements that enhance HR Service Center efficiency and the overall caregiver experience.
• Support the development and maintenance of job aids, knowledge articles, and standardized procedures.

Exceptional Skills And Qualifications

• Collaborate with others in a team setting
• Excellent communication skills
• Positive attitude toward problem-solving
• Bachelor's degree in human resources or business-related field required
• Two (2) or more years of experience in human resources, HR operations, customer service, or a high-volume shared services or service center environment required
• Working knowledge of HR policies, procedures, and caregiver employment practices
• Strong customer service orientation with the ability to manage frequent and varied inquiries
• High level of attention to detail with strong data accuracy and documentation skills
• Ability to handle confidential and sensitive information with discretion and professionalism
• Proficiency with HRIS platforms, case management tools, document management systems, and Microsoft Office applications
• ServiceNow experience preferred
• Strong written and verbal communication skills
• Ability to follow standardized workflows while exercising appropriate judgment
• Strong organizational and time-management skills with the ability to prioritize work and adapt in a fast-paced, process-oriented environment

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community. Caring people apply here. Apply Today!