HR Service Center Representative - The Toro Company

About the role

The role, within the HR Connect Service Center, serves as a first point of contact for HR inquiries focusing on delivering accurate, high-quality service to employees and managers.

Responsibilities

• First point of contact to help resolve employee and manager inquiries from across The Toro Company in a professional and confidential manner.
• Receives inquires through HR cases, the HR Connect phone-line and in person.
• Accurately documents and manages all interactions utilizing a case management system while adhering to our established Service Level Agreements (SLA) and focusing on key performance indicators.
• Understands and applies concepts of HR policies and practices and plays a critical role in coaching employees and managers through employee self-service transactions in our HCM system (Workday).
• Researches, analyzes and resolves issues utilizing various HR technologies and internal reference materials.
• Acts as a Subject Matter Expert and works closely with COEs to resolve complex and escalated inquires.
• Responsible for handling sensitive company and personal information with a high degree of confidentiality.
• Provide production time keeping support for specific location(s) and provide training support to assist with resolution of pay and time related issues.
• Focus on Continuous Improvement and a drive for consistency by recommending changes to procedures and resource documents.
• Supports processes managed by the HR Service Center (Tuition Reimbursements, Service Awards, etc.).
• Supports special projects and site-specific support as assigned.
• May provide support for other HR initiatives such as on-boarding, orientation, paperwork, HR related mail/forms, unemployment, and employee engagement activities.

Requirements

• HS Diploma minimally required
• Level I: 1-3 years of Customer Service Experience, preferably in a Human Resources environment
• Level II: 3+ year of Customer Service Experience, preferably in a Human Resources environment
• Preferred Qualifications: Associate’s or Bachelor’s degree in Human Resources or related field preferred
• Working knowledge / experience of Workday preferred
• Kronos or other timekeeping system experience preferred
• Experience with Microsoft Word, Excel, PowerPoint, and Outlook preferred
• Ability to work between multiple systems in a fast-paced environment
• Customer service oriented with strong written and verbal communication skills
• High integrity, sound judgement and discretion regarding confidential information
• Problem solving and analytical skills
• Ability to manage multiple priorities

Qualifications

• Associate’s or Bachelor’s degree in Human Resources or related field preferred
• Working knowledge / experience of Workday preferred
• Kronos or other timekeeping system experience preferred
• Experience with Microsoft Word, Excel, PowerPoint, and Outlook preferred
• Ability to work between multiple systems in a fast-paced environment
• Customer service oriented with strong written and verbal communication skills
• High integrity, sound judgement and discretion regarding confidential information
• Problem solving and analytical skills
• Ability to manage multiple priorities

Benefits

At The Toro Company, we offer a variety of perks including:

• Dress for your day - We encourage you to be comfortable and productive.
• Location - Conveniently located near both St. Paul and Minneapolis.
• Food - Take advantage of our onsite café serving both breakfast and lunch.
• Wellness - Complimentary use of our onsite fitness facility.
• Volunteerism - 20 hours of paid time to volunteer in the community.
• Summer Hours - Enjoy a flexible schedule during the summer!
• Flexible Work Arrangements - Hybrid work schedule available.
• Cash compensation is one piece of our competitive total rewards package.

Pay

The estimated hourly pay range for this position is $23.00 - $30.00. Cash compensation is one piece of our competitive total rewards package. If you need to, you can access your pay early with the Daily Pay app.