HR Service Center Representative

About the role

Kelly is seeking an HR Service Center Representative to work with their client in the higher education industry on a temporary basis, starting ASAP and through the end of 2026.

Responsibilities

• Provide client support via telephone, email, and in person
• Provide consultation and assistance to current and former employees with payroll, recruiting solutions, retirement, health, welfare benefits, and other areas defined by leadership
• Answer questions regarding eligibility, coverage options, enrollment, and plan provisions
• Work with appropriate employee benefits division and/or vendors to resolve problems
• Maintain current knowledge of mandatory and voluntary retirement programs, as well as investment options and catch-up provisions
• Calculate and educate participants on contribution limits to 403(b) and 457 voluntary retirement programs
• Aid employees with transitions to Medicare health plan options, life event/status changes, severance programs and policies, and direct billing process for employees on leaves of absence
• Utilize a Customer Relationship Management tool for case management
• Utilize knowledge documentation to answer questions consistently and quickly
• Provide guidance and consultation to departments and outside agencies on matters relating to benefit programs, HR processes, data and systems
• Recommend and implement process improvement opportunities
• Discuss benefit policies and guidelines with department personnel to ensure correct benefit enrollment, eligibility, and deductions
• Serve on committees and work groups, manage special projects, and perform other duties as assigned
• Support New Employee Welcome and present enrollment workshops on a rotating basis
• Support and Employee Benefits Health Fairs during Open Enrollment period
• Maintain current knowledge of State and Federal tax and employee benefit laws and regulations that apply to benefit programs
• Conduct research on HR cases and update knowledge base as needed

Qualifications

• BA/BS in Human Resources/Benefits, Health, Retirement, Counseling, or a related field; or a combination of education and relevant professional experience to total at least 4 years
• Experience using Microsoft tools like Word and Excel, Google documents, and HRMS systems
• Strong commitment to and experience in providing professional customer service to clients
• Excellent communication skills, written and oral
• Preference given to candidates with experience providing customer service in a call center environment
• Demonstrated knowledge of health and welfare benefit plans and Open Enrollment elections
• Experience resolving complex health claims or benefit issues desired
• Ability to work independently and in a team environment
• Experience with Customer Relationship Management (CRM) software
• Knowledgeable on the following HR topics: payroll administration, employment verification, I-9 compliance, applicant process, paycheck deductions, direct deposit, timecard entry, employee classes, and absence management processes, etc.
• Excellent analytical and problem-solving abilities
• Knowledgeable on the following HR topics: payroll administration, employment verification, I-9 compliance, applicant process, paycheck deductions, direct deposit, timecard entry, employee classes, and absence management processes, etc.

Skills

• Customer service skills
• Microsoft tools proficiency
• HRMS systems experience
• Customer relationship management software
• Health and welfare benefit plans knowledge
• Payroll administration knowledge
• Employee benefits knowledge

Benefits

• Voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability
• Retirement savings plan
• Service bonus and holiday pay plans
• Transit spending account
• Access to paid sick leave

Pay

$21-24/hr

Schedule

Hybrid (2 onsite days per month)

Mon-Fri 8am-4:30pm