HR Representative I

About the role

The Human Resources Assistant plays a pivotal role in providing administrative support to the corporate Human Resources Department and contributes to the smooth functioning of daily HR operations. This position involves a wide range of responsibilities, from front-desk management and employee onboarding to document management and special project assistance. The HR Assistant ensures a welcoming environment for employees and visitors while maintaining high standards of customer service and discretion.

Responsibilities

• Serve as the primary point of contact by answering incoming calls and emails, ensuring prompt and professional communication.
• Greet, welcome, and direct visitors, announcing them appropriately, and manage the issuance and logging of visitor/vendor badges.
• Provide employees with badges (new, replacement, or temporary) and manage badge inventory.
• Assist with the onboarding process for new employees by collecting and processing documents for the I-9 verification, issuing employee badges, and coordinating workspace setup.
• Provide new employees with a welcoming experience by guiding them through HR processes and ensuring a smooth transition into the company.
• Answer and respond to calls from the Corporate HR Hotline, fielding inquiries and directing calls as needed.
• Monitor and manage the Corporate HR inbox, responding to requests and routing inquiries appropriately.
• Retrieve, upload, and maintain employee documents for various HR processes, ensuring compliance with company policies and confidentiality standards.
• Ensure accurate and timely reporting, data entry, and updates to HR systems for employee files, onboarding activities, and other HR-related tasks.
• Manage mail by receiving and distributing letters, packages, and other correspondence.
• Provide backup support to HR team members, ensuring continuity of service during absences.
• Assist with special projects, such as HR events, audits, and system updates, as directed by the HR Manager or team.
• Cross-train to support various HR functions within the team, including field HR operations, ensuring broad coverage and adaptability.
• Provide ancillary support to HR Business Partners by addressing ad-hoc requests, including file management, reporting, and other tasks as assigned.
• Maintain and update written Standard Operating Procedures (SOPs) for all assigned responsibilities.

Education

• HS Diploma or equivalent required
• Associates degree preferred

Experience

• Prior experience in administrative support, customer service, or receptionist roles is beneficial
• HR experience in an administrative capacity is preferred

Skills

• Discretion & Confidentiality: Ability to handle sensitive information with discretion and confidentiality
• Technical Proficiency: Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); experience with HR systems is a plus
• Customer Service Orientation: Exceptional customer service skills, with a friendly and approachable demeanor
• Attention to Detail: Highly organized, with strong attention to detail and the ability to manage multiple priorities simultaneously
• Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively across all levels of the organization
• Team Collaboration: Strong team