HR Program Analyst II - Governance and Reporting

Work Location: Mount Laurel, New Jersey, United States of America

About the role

The HR Program Analyst II provides a broad range of analysis in the development of HR programs, including processes and procedures development and monitoring. This role contributes to the HR mandate through research and assessments for a specialized function. The incumbent will work across multiple HR systems to extract and analyze data in support of key projects and initiatives. This role requires a broad understanding of HR functions, strong attention to detail, and the ability to thrive in a fast-paced environment. The successful candidate will be experienced in quality control and quality assurance processes, ensuring data accuracy, consistency, and compliance while managing competing priorities.

Depth & Scope

• Provides specialized analysis, non-standard reporting, and operational support to the HR team
• Requires a comprehensive understanding of a range of HR policies, processes, procedures, systems and concepts within their own and related areas of specialty
• Leads problem resolution for issues that have been escalated, and/or escalates to appropriate level where further clarity or interpretation is required
• Completes work within specifically defined parameters with guidance/direction from management as necessary
• Requires advanced knowledge of the business unit/operational functions and interaction points with other related areas as well as regulatory issues/requirements for jurisdictions supported

Requirements

• Undergraduate degree preferred or equivalent work experience
• 2+ years of relevant experience
• Ability to work independently
• Good organization, presentation, interpersonal, verbal and written communication skills
• Solid knowledge and understanding of program administration and budget operations
• Solid MS Office knowledge, particularly Word and Excel
• Solid relationship building, strategic planning, consulting and basic financial skills

Preferred Qualifications

• Broad based HR knowledge, not limited to one facet of the line of business
• Ability to learn new systems quickly
• Familiar with working in a fast paced, highly regulated environment

Responsibilities

Customer Accountabilities

• Conducts regular, ongoing analysis, evaluation/assessment and review of HR programs and initiatives
• Maintains up to date awareness of HR landscape; assesses where gaps exist, supports the implementation of programs which meet or exceed employee expectations
• Conducts ongoing industry and competitive analysis to obtain market insights
• Provides input to HR specialists and managers through conducting analytics and driving insights to support the planning process
• Develops and maintains employee-facing documentation and communication materials in conjunction with key partners
• Supports with analyzing HR policy and governance impacts on customers, stakeholders and processes to achieve better business results
• Liaises with various partners and stakeholders in the resolution of program/employee issues
• Supports and monitors the adherence to service level agreements with external vendors
• Works in close partnership with selected vendors to ensure program objectives can be met and solutions can be delivered within set timelines, escalates to Management where appropriate

Shareholder Accountabilities

• Prioritizes and manages own workload to meet SLA requirements for service and productivity
• Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate
• Be knowledgeable of practices and procedures within own area of responsibility and keeps abreast of emerging trends for own functional area
• Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high risk activities as necessary
• Conducts internal and external research projects; supports the development/delivery of presentations/communications to management or broader audience
• Conducts reporting and/or meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/policies/practices
• Monitors service, productivity and assesses efficiency levels within own function and implements continuous process/performance improvements where opportunities exist
• Acquires and applies expertise in the discipline, provides guidance, assistance and direction to others
• Identifies, recommends and effectively executes standard practices applicable to the discipline
• Adheres to internal policies/procedures and applicable regulatory guidelines
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
• May lead work streams by acting as a project lead/subject matter expert for small scale projects/initiatives in accordance with project management methodologies

Employee/Team Accountabilities

• Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest
• Supports the team by continuously enhancing knowledge/expertise in own area and participates in knowledge transfer within the team and business unit
• Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques
• Participates in personal performance management and development activities, including cross training within own team
• Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
• Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; provides training, coaching and/or guidance as appropriate
• Contributes to a fair, positive and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Schedule

This role has in-office expectations of 4 days per week.

Physical Requirements

• Domestic Travel – Occasional
• International Travel – Occasional
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

Pay

$25.75 - $38.50 USD per hour. TD is committed to providing fair and equitable compensation opportunities to all colleagues. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

Benefits

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes:

• Base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan)
• Health and well-being benefits
• Savings and retirement programs
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• Banking benefits and discounts
• Career development and reward and recognition programs

About TD

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.