HR Process Documentation & Optimization Analyst

Job Description

Seeking an HR Process Documentation & Optimization Consultant to support a newly established HR Program & Process Optimization Office by documenting, analyzing, and improving HR processes. This role will partner with HR stakeholders to create standardized process documentation while identifying opportunities to improve efficiency, governance, and consistency across HR operations.

Day-to-Day Responsibilities

• Lead discovery sessions with HR stakeholders to document end-to-end business processes
• Create process documentation including SIPOCs, process maps, swimlane diagrams, and process charters
• Capture workflows, decision points, handoffs, roles, controls, and process exceptions
• Analyze current-state processes to identify bottlenecks, redundancies, compliance risks, and ownership gaps
• Conduct root cause analysis and recommend practical process improvements
• Facilitate workshops to gather stakeholder feedback and build alignment
• Present findings and future-state recommendations to business leaders
• Apply standardized documentation frameworks and governance practices
• Organize process artifacts within centralized repositories
• Support HR transformation initiatives and continuous improvement efforts

Minimum Requirements

• 5-10 years of business process analysis, documentation, and process optimization experience
• Demonstrated experience creating SIPOCs, process maps, swimlane diagrams, and process documentation
• Experience using IBM Blueworks Live
• Strong Microsoft Office Suite proficiency
• Experience facilitating stakeholder workshops and discovery sessions
• Proven ability to analyze business processes and identify actionable improvements
• Experience conducting root cause analysis
• Excellent written and verbal communication skills
• Ability to translate ambiguous processes into structured documentation and practical recommendations
• Strong collaboration, organization, and problem-solving skills
• Able to work EST business hours

Preferred Qualifications

• HR operations, HR transformation, or HR shared services experience
• Workday experience
• Experience with employee lifecycle, payroll, benefits, or leave management processes
• Lean, Six Sigma, or continuous improvement methodologies
• Experience working in complex or highly matrixed organizations
• Ability to connect business policy, process, and technology