HR Partner, Human Resources

About the role

The HR Partner role focuses on employee experience, engagement, leadership development, and HR operational excellence. You will support PXT operations through consistent standard work execution, relationship-building, and timely issue resolution.

Responsibilities

• Support a positive employee experience by executing key programs, reinforcing workplace standards, and partnering with PXT and Operations to create a culture where employees feel valued, heard, and supported.
• Execute standard work with consistent quality and timeliness, meeting established service level agreements (SLAs) and maintaining accurate documentation of HR processes and employee interactions.
• Provide frontline employee support by responding to inquiries, addressing concerns, and ensuring appropriate resolution or escalation of employee matters.
• Handle sensitive information with discretion and professionalism.
• Aid in running and monitoring feedback channels such as roundtables, floor walks, and employee engagement activities.
• Support issue tracking and follow-up, partnering with senior PXT team members to drive resolutions and improvements in employee experience.
• Coach frontline leaders on behaviors that impact engagement and retention.
• Reinforce expectations and guide leaders in selecting and effectively utilizing available tools to improve team communication, recognition, and performance conversations.
• Support the execution of site-level engagement, communication, and culture-building initiatives.
• Cook up logistics, gather feedback, and monitor effectiveness.
• Learn to track and summarize PXT-related data (e.g., attrition/attendance trends, hiring data, employee sentiment).
• Help prepare insights for site reviews or team discussions.
• Promote the use of self-service tools to resolve routine employee and manager questions.
• Help identify recurring gaps and escalate opportunities to improve tool usability or adoption.

Qualifications

• Experience as a human resource business partner or a blend of operations and HR.
• Experience in a call center, distribution center, or manufacturing environment.
• Experience supporting hourly employee client group.
• Experience working with and protecting confidential and sensitive HR information.
• Bachelor's degree or equivalent.
• Master's degree in Human Resources Management, Business Administration or a related field preferred.
• Experience in human resources at companies supporting 250-500 or more associates.
• Experience with Microsoft Word, Excel, and Payroll Systems or HRIS.

Benefits

Amazon offers comprehensive benefits including health insurance, retirement savings, paid time off, and parental leave. For more information, visit here.