HR Operations Specialist – Workday HCM (Hybrid- West Palm Beach, FL)

12-month contract (extension possible) as a W2 employee of Stage 4 Solutions. Hybrid role requiring 3-4 days onsite at the client’s office in West Palm Beach, FL, 40 hours per week. Health benefits and 401K offered.

Responsibilities

• Execute high-volume Tier 1 Workday Core HCM transactions supporting the employee lifecycle, including employee data updates, employment changes, organizational assignments, and other routine HR operational activities while ensuring accuracy, completeness, and policy compliance.
• Process and validate a broad range of compensation-related transactions, including salary changes, incentive payments, corrections, and other compensation administration activities in accordance with established policies and approval processes.
• Support organizational data maintenance within Workday, including supervisory organization updates, organizational structure changes, and related foundational data management activities.
• Perform quality reviews and validation of completed transactions to ensure data integrity, compliance, and successful completion of Workday business processes.
• Support recurring operational activities, high-volume transaction processing, mass updates, and employee lifecycle events while consistently meeting service level expectations.
• Provide Tier 2, Tier 3, and Premier HR Operations support by investigating and resolving complex employee inquiries and operational issues across Workday and ServiceNow.
• Independently manage complex HR Operations cases requiring research, analysis, cross-functional coordination, and resolution.
• Perform root cause analysis to identify process, data, or system issues and recommend appropriate corrective actions.
• Validate end-to-end completion of HR transactions and ensure employees receive timely and accurate communication throughout the resolution process.
• Investigate transaction exceptions, data discrepancies, integration issues, and operational problems by partnering with HR Technology, Payroll, Compensation, Benefits, and other internal stakeholders.
• Participate in User Acceptance Testing (UAT), production validation, system enhancements, and operational readiness activities supporting Workday and ServiceNow.
• Identify opportunities to improve operational processes, increase efficiency, reduce manual effort, and enhance employee experience.
• Maintain accurate documentation, knowledge articles, standard operating procedures, and process documentation as required.
• Support operational projects, process improvement initiatives, and organizational change activities within HR Operations.
• Ensure all work is performed in accordance with established policies, compliance requirements, data privacy standards, and internal controls.

Requirements

• 5+ years of progressive HR Operations experience supporting employee lifecycle processes.
• Hands-on experience processing HR transactions in Workday Core HCM.
• Demonstrated hands-on experience processing employee lifecycle transactions in Workday Core HCM with the ability to quickly learn additional HR operational processes and transaction types.
• Experience managing employee cases using ServiceNow HR Service Delivery (HRSD) or a comparable HR case management platform.
• Strong understanding of employee lifecycle processes, HR operations, and Workday business processes, including processing employee job changes and other advanced Workday Core HCM transactions.
• Experience supporting compensation-related transactions and employee data management.
• Strong analytical and problem-solving skills with demonstrated ability to investigate and resolve complex operational issues.
• Excellent attention to detail with a strong commitment to data accuracy and quality.
• Ability to manage multiple priorities while consistently meeting service level commitments.
• Strong written and verbal communication skills.
• Ability to work independently while collaborating effectively across multiple HR functions.

Pay

$20/hr - $24.32/hr