HR Operations Specialist, NA

About the role

The HR Operations Specialist, NA is responsible for the accuracy and integrity of employee data, HR systems, payroll support, benefits data, and workforce reporting. This role serves as a key operational resource within HR, ensuring efficient execution of employee lifecycle processes while supporting ongoing HR technology and process transformation initiatives. Reports to the Director of Human Resources – North America.

Responsibilities

HR Systems & Data Management

• Maintain employee and organizational data within HR systems including iSolved, SAP, Semarchy, and related platforms
• Process employee lifecycle transactions, compensation changes, benefits updates, and organizational hierarchy changes
• Perform regular audits and data validation to ensure data accuracy and integrity

Onboarding & Offboarding

• Coordinate onboarding activities including new hire documentation, I-9 compliance, profile creation, and system setup
• Partner with IT and business stakeholders to ensure timely access and integration of new employees
• Manage offboarding processes, including terminations, system access removal, and exit documentation

Payroll & Benefits Support

• Prepare and audit payroll-related data and transactions
• Investigate and resolve payroll and benefits data discrepancies
• Support benefits systems, eligibility verification, open enrollment activities, and data feed monitoring

Reporting & Analytics

• Generate routine and ad hoc reports on headcount, turnover, organizational changes, and workforce metrics
• Analyze HR data and provide insights to support decision-making and operational improvements
• Support HR, Finance, and leadership reporting needs

HR Transformation & Corporate Partnership

• Participate in HR system implementations, upgrades, and process improvement initiatives
• Partner closely with Corporate HR to ensure alignment on global initiatives, policy changes, system deployments, and new workflow rollouts
• Support data governance efforts and help drive standardization of HR processes across the organization

Other HR Ops administrative tasks as needed (Billing / Purchase Orders etc.)

Qualifications

• Bachelor's degree in Human Resources, Administration, Business, Finance, Information Systems, or related field preferred
• 3–5 years of experience in HR or Finance Operations, HR Systems Support, Payroll, Benefits, or a related role
• Experience working with HR/Finance systems, data management, and reporting tools
• Experience with payroll auditing, reconciliations, financial data review, and/or regulatory compliance activities preferred

Skills

• HRIS Key User Experience (iSolved, SAP and Workday preferred)
• HR Reporting & Workforce Analytics
• Strong Analytical and Problem-Solving Skills
• Data Management & Data Governance
• Change Management & Adaptability
• Payroll and Incentive Plan review/auditing
• Data Validation & Quality Control
• Project Coordination
• Financial Reconciliation & Analysis
• Systems Testing & Implementation Support
• Cross-Functional Collaboration

Additional Information

Physical Requirements

• Extended periods sitting at a desk and working on a computer
• Must be able to lift, push, pull, and carry objects
• Must be able to lift up to 25 pounds at times
• Dexterity and accuracy as needed to operate equipment

Work Schedule & Travel

• Willingness to travel as required both domestically and internationally (up to 10%)
• Portions of initial onboarding may be in Europe (must have valid passport at time of hire)
• This position will report to the Duncan, SC office and is expected to work onsite during the first 90 days to support onboarding, training, and integration into the role
• A flexible (hybrid) schedule may be available thereafter