HR Operations Specialist

About the role

The HR Operations Specialist supports HR initiatives through project coordination and HRIS partnership. This role bridges HR Operations and HRIS, driving execution of recurring HR programs, system-related work, Workday enhancements, reporting, and process improvement initiatives.

Responsibilities

• Lead planning and execution of HR projects, managing timelines, dependencies, risks, and cross-functional alignment across HR teams and systems.
• Manage the Workday enhancement process through sprint planning and backlog management, partnering with cross-functional stakeholders to define priorities, requirements, scope, and delivery timelines.
• Closely partner with HRIS to support system-related initiatives, including gathering and validating requirements, facilitating testing activities, and documenting current and future state business processes and workflows in Visio.
• Evaluate, prioritize, and facilitate resolution of HR Operations and Workday-related requests through Fresh service, ensuring alignment with operational priorities, system impacts, and business needs.
• Identify and lead opportunities to improve HR processes, operational workflows, and Workday utilization, supporting implementation of those changes across HR Operations and Workday.
• Develop and deliver reporting, dashboards, and operational insights through Smartsheet and related tools to provide visibility into project progress, risks, outcomes, and key operational metrics for stakeholders and leadership teams.
• Support Workday operations, including EIB data loads, and provide support for internal and external audit requests (system walk through, provide evidence, support Kainos).

Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Five (5) + years of experience supporting HR operations, HR systems, or delivery-focused program or project work within an HR environment. Strong understanding of how HR functional areas and systems intersect (e.g., Compensation, Payroll, Talent, Compliance, HRIS). Demonstrated experience in project management and change management within an HR environment. Comfort interacting with and supporting senior stakeholders, including preparing materials and communicating updates. Strong communication, organization, and prioritization skills. Interest in HR systems, process improvement, and operational design. Proficient in Office 365 and strong functional experience in Workday. Bachelor's degree in Human Resources, Business or related field. Certificates and Licenses: None required.

Qualifications

• Project Management Institute (PMI) certification such as Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) preferred.
• Workday Pro certification or equivalent Workday functional training preferred.
• Prosci Change Management Certification preferred.