HR Operations Specialist

Summary Of Position

The HR Operations Specialist is responsible for fostering and maintaining positive relationships with internal and external customers while supporting HR Service Center operations and Human Resource Information Systems (HRIS).

This role combines strong customer service with technical expertise to maintain data integrity, support system functionality (Paycom), and deliver reporting and analytics that drive efficient HR processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides employees with accurate, consistent and timely responses to HR-related questions, policies, and procedures, with a focus on first-contact resolution
• Guides employees and managers through self-service tools and HRIS (Paycom) functionality
• Maintains HRIS records by processing employee data transactions, updates, and audits to ensure accuracy and data integrity
• Troubleshoots HRIS issues and partners with internal teams and vendors to resolve system-related concerns
• Buils, maintains, and runs standard and ad hoc reports from the HRIS to support HR operations, leadership requests, and compliance needs
• Analyzes HR data using Excel (pivot tables, lookups, formulas) to identify trends, resolve discrepancies, and support decision-making
• Conducts regular audits of HR data across systems, including payroll, time and attendance, and employee records
• Maintains all HR-related records based on the HR records retention schedule
• Makes sure employee timecards are accurate for payroll processing
• Aids in onboarding activities, including setting up employees in the system and validating data
• Handles external requests such as unemployment claims, employment verifications, and government agency inquiries
• Identifies ways to improve HR systems, reporting, and processes to increase efficiency and reduce manual work
• Aids in training employees and managers on HR systems, tools, and processes
• Stays involved with employees by attending meetings, help sessions, and supervisor trainings as needed