HR Operations Specialist - 12-24 Month Project

Overview

This is a fixed-term, 12-month role, with the option to extend based on business needs, project timelines, and performance. The role is required to support the delivery of the organization’s global HR transformation project, which is focused on building a more consistent, scalable, and efficient HR operating model through globally aligned processes, improved HR technology, stronger data governance, and enhanced employee and manager experiences.

Key Responsibilities

• Support system testing activities for SuccessFactors, including test script execution, defect identification, issue documentation, retesting, and validation of fixes.
• Aid with SAP ESM system design and testing, including gathering HR Operations input, validating process flows, reviewing functionality, documenting issues, and supporting readiness for deployment.
• Build, review, and maintain employee-facing knowledge articles designed to support Tier 0 self-service queries and reduce reliance on HR case escalation.
• Support the use of SAP Joule by helping to develop clear, accurate, and searchable content that improves employee self-service and digital HR support.
• Document test outcomes, defects, user impacts, process gaps, and recommended resolutions in a clear and organized manner.
• Identify opportunities to improve employee self-service, simplify HR processes, strengthen data quality, and enhance the overall employee experience.
• Support other HR Operations and global HR transformation activities as required.

Qualifications

• 3–7 years of experience in HR operations, HRIS, onboarding, employee lifecycle administration, HR transformation, project support, or related HR functions.
• Strong understanding of HR systems and processes; experience with SuccessFactors, SAP ESM, SAP Joule, ServiceNow/Ask HR, or similar HRIS, enterprise service management, or digital HR support platforms preferred.
• Strong proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, and collaboration tools such as Teams and SharePoint.
• Experience supporting system testing, user acceptance testing, defect tracking, process validation, documentation, or change readiness activities preferred.
• Experience creating or maintaining knowledge articles, job aids, FAQs, SOPs, or other employee-facing support content preferred.
• Excellent organizational skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills, with the ability to interact professionally with stakeholders across functions, levels, and regions.
• Proven ability to maintain confidentiality and handle sensitive employee, business, and project information appropriately.
• Collaborative team player with strong problem-solving skills, sound judgment, and a continuous improvement mindset.
• Experience working in a global, matrixed organization or supporting cross-regional HR initiatives is preferred.

Additional Requirements

SMBC’s employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required. SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law.

Pay

The anticipated salary range for this role is between $80,000.00 and $115,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire.