HR Operations Manager

About the role

The HR Operations Manager is responsible for overseeing and improving HR processes such as onboarding, offboarding, benefits administration, and HRIS management. They also ensure compliance with employment laws and regulations, manage employee data, and support employee relations and experience.

Responsibilities

• Oversees and continuously improves core HR processes — onboarding, offboarding, benefits administration, and HRIS management
• Develops, documents, and maintains HR policies, procedures, and standard operating guidelines
• Promotes automation and process improvements to increase efficiency across HR workflows
• Ensures company-wide compliance with federal, state, and local employment laws and regulations including FMLA, ADA, FLSA, ERISA, etc.
• Maintains accurate employee records and ensures data integrity in HRIS
• Serves as the primary point of contact for HR-related audits and regulatory inquiries
• Supports managers and employees with interpretation of HR policies and resolution of workplace issues
• Participates in employee engagement initiatives and contributes to a positive organizational culture
• Leads, mentors, and develops a team of HR coordinators and generalists
• Partners with IT on HRIS integrations, system upgrades, and digital HR transformation initiatives
• Represents HR in cross-functional projects and organizational initiatives
• Generates and presents HR metrics and dashboards to senior leadership
• Uses workforce data to identify trends and recommend proactive HR interventions
• Manages ad-hoc HR reporting requests from business leaders and stakeholders

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• 5+ years of progressive HR experience, with at least 2 years in an operations or management role
• Strong working knowledge of employment law, FMLA, ADA, FLSA, ERISA, and related regulations
• Exceptional communication, interpersonal, and stakeholder management skills
• High proficiency in Microsoft Office Suite and HR reporting tools

Preferred Qualifications

• Bachelor’s Degree or equivalent experience
• SHRM-CP, SHRM-SCP, PHR, or SPHR certification (preferred)
• Experience leading HR digital transformation or system implementation projects
• Familiarity with Agile or project management methodologies (preferred)
• Prior experience in a high-growth, multi-location, and/or start-up environments

Benefits

Eligibility to participate in the Comprehensive Benefits Package: Medical, Dental, Vision, Paid Time Off and Paid Holidays, 401(K), in accordance with Company policy.

Schedule

Day Shift; Monday – Friday

Location

In-Office, San Antonio, TX