HR Operations Manager

This position is for: Claim Assist Solutions, LLC

About the role

Claim Assist Solutions is a company with over 20 years of distinguished excellence in claims solutions. They provide exceptional service to the insurance industry and operate a family of brands that offer people, process, and technology to leading insurance carriers in personal lines of auto and property, flood, and complex and commercial claims. Claim Assist Solutions supports the military community and encourages applications from active-duty military personnel, veterans, reservists, and military spouses.

Key Responsibilities

• Oversees and continuously improves core HR processes — onboarding, offboarding, benefits administration, and HRIS management
• Develops, documents, and maintains HR policies, procedures, and standard operating guidelines
• Partners with HR leadership to execute operational strategy aligned with business objectives
• Drives automation and process improvements to increase efficiency across HR workflows
• Ensures company-wide compliance with federal, state, and local employment laws and regulations including but not limited to: FMLA, ADA, FLSA, ERISA, etc.
• Maintains accurate employee records, and ensures data integrity in HRIS
• Maintains compliance with labor laws and proactively updates policies to maintain compliance
• Serves as the primary point of contact for HR-related audits and regulatory inquiries
• Supports managers and employees with interpretation of HR policies and resolution of workplace issues
• Participates in employee engagement initiatives and contributes to a positive organizational culture
• Oversees the system aspects of the annual performance review cycle, ensuring consistency and timeliness within the HRIS system
• Generates and presents HR metrics and dashboards to senior leadership
• Uses workforce data to identify trends and recommend proactive HR interventions
• Manages ad-hoc HR reporting requests from business leaders and stakeholders

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• 5+ years of progressive HR experience, with at least 2 years in an operations or management role
• Demonstrated expertise with HRIS platforms (Workday preferred)
• Strong working knowledge of employment law, FMLA, ADA, FLSA, ERISA, and related regulations
• Proven ability to manage multiple priorities in a fast-paced, dynamic environment
• Exceptional communication, interpersonal, and stakeholder management skills
• High proficiency in Microsoft Office Suite and HR reporting tools

Preferred Qualifications

• Bachelor’s Degree or equivalent experience
• SHRM-CP, SHRM-SCP, PHR, or SPHR certification (preferred)
• Experience leading HR digital transformation or system implementation projects
• Familiarity with Agile or project management methodologies (preferred)
• Prior experience in a high-growth, multi-location, and/or start-up environments

Benefits

Eligibility to participate in the Comprehensive Benefits Package: Medical, Dental, Vision, Paid Time Off and Paid Holidays, 401(K), in accordance with Company policy.

Schedule

Day Shift; Monday – Friday

Location

In-Office, San Antonio, TX