HR Operations Consultant - Hybrid (Mercy Fitzgerald - Darby, PA)

Employment Type

Full time

Shift Description

HR Operations Consultant serves as a business operations consultant & liaison to HM business line leaders & COEs supporting operations, projects, programs & service delivery outcomes. Work activities are performed with direction & oversight from the CHRO/Director HRBP, in collaboration with various organizational levels, & often requires critical thinking, exchanging & disseminating information, problem solving, & independently completing actions requiring planning, implementation, coordination & evaluation activities.

Responsibilities

• Supports the implementation of HM business HR strategy, workforce plans, operational services & other initiatives.
• Ensures HR programs & services meet delivery expectations & are aligned to business strategy.
• Participates with, provides guidance & support business operational leaders to identify & determine local business needs while leveraging Centers of Expertise (COE) resources to achieve desired business outcomes.
• Develops integrated solutions to resolve technical & business issues & strategies which support HR business needs.
• Serves as ministry point of contact for HR Shared Services (HRSS) & COE providing business context & ensures requests submitted to COE are consistent with HRBP & leadership organization & talent strategy (e.g. supervisory org changes, job evaluation, internal equity, & market pricing requests, etc.).
• Obtains & exchanges information in response to COE services; serves as a technical resource providing clarification of business operational services, issue resolution & implementation of recommended actions.
• Conducts data integrity audits; reviews, verifies, & maintains system data (e.g., supervisory orgs) & corrects system discrepancies. Identifies & prepares statistical & operational reports & metrics & provides appropriate interpretation & application of data.
• Interfaces with HRSC & TIS HR technology for guidance.
• Prepares, develops & presents communication materials, documentation, templates, toolkits, reports & detailed summaries & guidelines for a variety of audiences to ensure HR services, processes, policies & procedures are communicated, implemented & aligned.
• Maintains local HR intranet site updates, policy updates (reviewing, uploading & indexing).
• Gathers, validates, & prepares colleague & organizational data for transactions resulting from acquisition, colleague transitions, job elimination & transfers.
• Captures, validates, & prepares colleague & organizational data for transactions resulting from acquisition, colleague transitions, job eliminations & transfers.
• Coordinates support for actions resulting from organizational changes, colleague retention or other ministry initiatives, including data transactions & communications.
• Serves as liaison between HR & executives, management, professionals, & colleagues.
• Performs job description updates & maintenance for job families or job roles pending standardization.
• Interfaces with COE for review & guidance to ensure appropriateness.
• Responds to department business leader requests for internal HR/COE information & directs leaders toward self-service or shared services channels as appropriate. Provide training & guidance as needed.

Qualifications

• Bachelor’s degree in Human Resources Management, Business Administration or a related field, or an equivalent combination of education & experience.
• Minimum of three (3) years of progressively more responsible Human Resources experience which may include Talent Management, Organizational Development, Workforce Planning, Total Rewards, & Colleague & Labor Relations.
• Experience in state and federal laws & government & regulatory reporting requirements related to HR.
• Experience in the development, interpretation, and application of human resources policies, practices and programs.

Additional Qualifications

• Strong computer skills, MS Office applications (Excel, Word).
• Strong interpersonal and communication skills.
• HR leadership/management experience preferred.
• Experience with colleague engagement and recognition event facilitation.

Our Trinity Health Culture

Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Consultation Service

Provides consultative support to HR Leadership in the implementation of HR strategy, workforce plans, operational services & other initiatives. Proactively consults & engages operationally on the development & implementation of HR programs & strategies. Provides business context to ensure consistency with HR-related decision support, client communications & program administration.

Operation Expertise

Provides leadership, direction & oversight of HR program(s) or workstreams. Ensures HR services, processes, policies & procedures are communicated, implemented & aligned. Facilitates and develops HR operations processes & tools. Provide escalated support for HR tactical functions.

Project Management

Manages & implements small to medium-scale projects, programs & initiatives. Develops & manages aligned production, communications, service delivery plans & workflows to ensure plans are successfully implemented & services are delivered on time, on budget & to specifications.

Data Management & Analysis

Research & compiles information to support ad-hoc operational projects & initiatives. Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommends practical options or solutions while considering the impact on business strategy & supporting leadership decision making.

Schedule

Full-time Hybrid Schedule (Monday-Friday) / May require occasional travel to the other hospitals as needed within the Trinity Health Mid-Atlantic region.

Location

Mercy Fitzgerald Hospital, 1500 Lansdowne Avenue, Darby, PA 19023