HR Operations Analyst

About the role

The HR Operations Analyst provides essential operational and analytical support to the HR Operations team and the broader Human Resources organization, helping ensure efficient, high-quality day-to-day HR service delivery.

Responsibilities

• Manages incoming HR service requests, facilities and workplace resources.
• Ensures building access, workspace setup, and equipment needs are addressed in a timely manner.
• Helps manage computer inventory and monitors DSP service levels for Human Resources.
• Partners with Facilities and HR leadership on space planning and space management for 221 Whitney and its tenants.
• Supports a range of compliance-related workflows across the university, including the management of staff remote work requests (including stipend payments), oversight and processing of retiree casual requests, supporting fixed-term position management, assisting with L33 activities related to union dues and appointment updates, and performing ongoing Workday maintenance and data clean-up.

Required Skills And Abilities

• Strong customer service focus and analytical skills.
• Working understanding of core HR processes.
• High accuracy in transactions, documentation, and reporting.
• Proficiency with working with case management and HCM systems.
• Process improvement focus: Ability to map processes, spot bottlenecks, recommend controls, and support continuous improvement (Lean/Six Sigma familiarity is a plus).
• Ability to partner with HRBPs, Talent Acquisition, Payroll, Benefits, IT, and Finance; coordinate handoffs and resolve cross-functional issues.
• Time management & prioritization: Ability to manage multiple deadlines, recurring cycles, and urgent requests; maintain reliability during peak periods.
• Ability to support HR initiatives (system rollouts, audits, acquisitions, process changes) with task tracking, testing/UAT support, and status reporting.

Principal Responsibilities

• Takes a lead role in the planning of HR projects, programs, and/or initiatives.
• Defines HR project, program, and/or initiative goals, develops progress reports, and communicates results.
• Develops metrics and conducts a comprehensive analysis of HR project, program, and/or initiative data.
• Conducts research and contributes to the design and development of HR project, program, and/or initiative.
• Responsible for implementation and supporting resources of HR project, program and/or initiative.
• Evaluates content of the project, program, and/or initiative and related policies, practices and procedures to determine and recommend necessary improvements.
• Develops training curriculum for HR projects, programs, and/or initiatives and delivers training programs and workshops for members of the Yale community.
• Develops written communications and systems to support and track project, program, and/or initiative activity.
• Provides day-to-day guidance regarding, best practices, technical issues and compliance regulation.
• May perform other duties as assigned.

Required Education and Experience

• Minimum requirement of Bachelor’s Degree in Human Resources or related field and two years of related experience or an equivalent combination of education and experience.