HR Manager, SSD-DC

About the role

In pursuit of being Earth's Best Employer, our global Human Resources teams, known as People eXperience and Technology (PXT), drive business success by fostering a safe, inclusive, and innovative culture. The HR Manager is a key strategic partner on the SSD PXT team, bringing expertise in leadership development, employee experience, culture, and change management.

This role balances tactical excellence with strategic insight, leveraging both technology and human judgment to align local leadership, centralized support, and systems in delivering high-quality employee experiences. You will drive operational excellence through strategic leadership at your site(s), translating priorities into actionable plans while leveraging technology and data to enhance decision-making.

Responsibilities

• Lead a diverse team of HR professionals with varying levels of experience to drive operational excellence through high-judgment decisions, risk mitigation, and employee experience enhancement.
• Guide your team in ensuring practices comply with company policies, procedures, and federal, state, and provincial laws or regulations, while fostering their professional growth and expertise.
• Partner with Business Leader(s) to strengthen culture and deliver business results.
• Create an environment where employees feel safe, valued, and respected through data-driven workforce solutions and effective people management practices.
• Drive talent management and development across all levels, establishing mechanisms for equitable selection, retention, and performance optimization.
• Coach leaders to build high-performing teams and address performance gaps effectively.
• Monitor employee sentiment through regular floor presence, data analysis, and feedback mechanisms.
• Hold leaders accountable for delivering positive employee experiences and implement targeted action plans to strengthen culture.
• Champion organizational change through effective stakeholder management and change leadership.
• Drive adoption and optimization of HR technology solutions to enhance efficiency, data accuracy, and employee experience.
• Lead the HR team in developing digital fluency, leveraging analytics for decision-making, and utilizing AI to streamline processes while maintaining a human-centered approach.
• Own end-to-end PXT operational excellence through rigorous process execution, structured inspection routines, and effective use of tools and data.

Qualifications

Basic Qualifications include experience supporting or leading employee-focused processes, a Bachelor's degree, and 5+ years of human resources leadership or equivalent leadership experiences.

• Experience supporting or leading employee-focused processes including onboarding, benefits, investigations, training or talent management
• Bachelor's degree
• 5+ years of human resources leadership or a mix of equivalent leadership experiences (e.g., operations, customer service, retail, distribution, shipping/logistics, healthcare, hospitality, manufacturing)
• Demonstrated success achieving department goals through data-driven workforce solutions and HR metrics

Preferred Qualifications include a Master's Degree or MBA, experience supporting hourly, front-line and salaried employee populations, and knowledge of employment law, employee relations, and HR compliance.

• Master's Degree or MBA
• Experience supporting hourly, front-line and salaried employee populations
• Knowledge of employment law, employee relations, and HR compliance
• Experience building, leading, and developing high-performing HR teams through effective coaching, mentoring, and people management
• Expertise in core HR functions including talent lifecycle planning, workforce management, and organizational effectiveness

Benefits

Amazon offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. The base salary range for this position is $143,000.00 - $193,400.00 USD annually, with sign-on payments and restricted stock units (RSUs) also included in the package.

Pay

The base salary range for this position is $143,000.00 - $193,400.00 USD annually.