HR Generalist, Recruitment & Team Member Experience

Essential Duties and Responsibilities

• Support the Manager, Human Resources on full-cycle recruitment - partnering with hiring leaders on candidate coordination, scheduling, communication, and a top-notch candidate experience from application through offer acceptance.
• Partner with the Manager, Human Resources to understand recruitment challenges across the organization and lead targeted talent initiatives for hard-to-fill roles and new market locations - including local market research, sourcing strategies, community outreach, and creative pipeline-building to bring talent to where IQ Fiber is growing.
• Own the new hire onboarding experience end-to-end - from offer acceptance through 90-day check-in - making sure every new team member at IQ Fiber feels welcomed, prepared, and set up for success.
• Own IQ Fiber University (new hire orientation) - curriculum, scheduling, delivery, and continuous improvement based on new hire feedback.
• Own offboarding processes - exit interviews, system access transitions, and feedback themes brought back to the HR team.
• Own HRIS workflow administration in Rippling - including performance management cycles, scheduling configurations, and other automated workflows - partnering with teammates and department leaders to translate business needs into system setup.
• Partner with the Senior HR Ops Generalist to ensure HRIS data integrity for all team member lifecycle events - new hires, transfers, role changes, departures - so payroll and benefits run cleanly.
• Serve as a first point of contact for team member relations questions - fielding day-to-day inquiries on policies, benefits, and workplace concerns, and partnering with the Manager, Human Resources to escalate and resolve issues with care and discretion.
• Support HR programs and team member experience initiatives - helping plan and coordinate recognition, culture, and events that bring IQ Fiber's values to life and keep engagement strong across markets.
• Maintain candidate and team member records with accuracy, confidentiality, and audit-readiness.
• Maintain a strong working knowledge of company policies, benefits, and procedures to confidently guide candidates and team members.
• Cross-train and support other HR functions across the team to build coverage, share knowledge, and ensure continuity of service.

Required Qualifications

• Bachelor’s degree in Human Resources, Business, or related field (or equivalent experience).
• 2+ years of HR experience, with focus on recruitment, onboarding, or HR coordination.
• Experience or strong interest in talent sourcing, local market research, and creative outreach strategies for hard-to-fill roles.
• Demonstrated experience configuring HRIS workflows (Rippling preferred) - performance cycles, automations, scheduling.
• Working knowledge of employment law and HR compliance fundamentals.
• HR certification preferred (PHR, SHRM-CP).
• Strong service orientation and genuine excitement about being the first person new hires meet at IQ Fiber.
• High attention to detail with a commitment to accuracy and consistency.
• Strong organizational skills - manages multiple candidates, new hires, and program timelines without dropping detail.
• Clear, warm, and professional communicator - equally comfortable with candidates, new hires, and leaders.
• Proactive and solutions-oriented - anticipates needs rather than waiting for them.
• Proficiency with HRIS and ATS systems, Microsoft Office, and Excel.
• Sound judgment and discretion with sensitive and confidential information.