HR Employee Services Lead
For our client, a leader in the Technical Services space, we are seeking an HR Employee Services Lead to join their team. This role focuses on consistent HR service delivery, employee support, and scalable people processes. You will partner across HR, technology, operations, and business stakeholders to improve workflows, service quality, and data-driven decision-making, modernizing core HR processes while enhancing the experience for employees and managers.
Location: Remote – US-based candidates only, no visa sponsorship available
About the role
This position offers the opportunity to lead HR service delivery with a focus on operational excellence, employee support, and scalable processes. You will serve as a key partner to HR, technology, and business stakeholders to drive improvements in workflows, service quality, and decision-making.
Responsibilities
- Lead HR Employee Services to ensure timely, employee-centered support
- Develop and coach a high-performing HR team focused on service excellence
- Drive operational excellence through effective workload management and oversight
- Oversee workforce planning and resource allocation for operational readiness
- Serve as escalation point for complex employee matters, balancing various priorities
- Collaborate with HR Operations to enhance service delivery capabilities
- Lead initiatives to optimize processes, automation, and organizational effectiveness
Requirements
- 5-7 years leading HR service delivery and operational reporting
- Strong knowledge of HR operations and compliance requirements
- Proven track record in team leadership and talent development
- Experience in workforce planning and continuous improvement methodologies
- Strong analytical and project management skills for data-driven decision making
- Excellent communication and stakeholder management abilities
- Bachelor's degree in HR, Business Administration, or related field
Pay
$145,000 – $160,000 annually
Benefits
- Medical, dental, and vision insurance, including savings and reimbursement accounts
- 401(k) retirement plan with company match
- Flexible Paid Time Off and paid parental leave
- Life and disability insurance coverage