HR Digital Content Manager

Responsibilities

• Own the enterprise-wide HR content strategy, including how HR information is structured, governed, and delivered across all HR domains.
• Define and maintain a structure for HR taxonomies, metadata, templates, content models, and publishing standards that guide how teams create, structure, and update content.
• Partner with HR COEs/functions by providing guidance, frameworks, tools, and coaching that help them translate complex HR programs into clear, simple, employee-friendly content aligned to established standards.
• Develop the foundational content structures needed for AI retrieval (Copilot, virtual agents, semantic search, guided workflows).
• Measure and maintain KPI showcasing quality and execution success for HR search functionality and relevance of tools used for both internally focused and employee facing information.
• Partner with Employee Experience teams on HR journey mapping and deliver digital content that supports lifecycle moments such as onboarding, performance cycles, and leaves.
• Partner with Process Owners to align documentation and support standardization of writing and storage using AI solutions.
• Use analytics and feedback to identify HR content issues and lead ongoing improvements.

Requirements

• Manage and govern the content strategy and structure of the storage tools to allow HR to support the business with simple, consistent access to information.
• Align the content architecture and strategy with AI capabilities creating a sustainable and maintainable structure for HR.
• Understand across HR to ensure there are consistent practices around storage and updating of materials will be critical to this role's success.

Qualifications

• Bachelor's Degree
• Strong influence, communication, and change-leadership skills; able to drive alignment and adoption across HR, Legal, IT, and Communications establishing and aligning governance standards, while operating effectively in ambiguity and an evolving AI-enabled landscape.
• Previous experience creating SharePoint infrastructure and aligning strategy across a matrixed business.
• Familiarity with AI tools such as Copilot, virtual agents, knowledge engines, or semantic search technologies.
• Training or certification in change management (e.g., Prosci) or Agile/product management.
• Understanding of HR compliance, data privacy, accessibility (WCAG), and policy governance requirements.
• Experience guiding internal partners toward consistent standards and governance.
• Experience reimagining how HR content, digital experiences, and AI can improve employee journeys and solve pain points creatively.

Benefits

Health Insurance including Medical, Dental and Vision
401k
Paid Time off
Parental and Caregiver Leave
Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.