HR Coordinator III (US) - Adjudication Support

Job Description

Provides a broad range of operational process support and/or performs general to specialized transactions and/or other processing activities for own functional area.

Customer Accountabilities

• Processes various transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).
• Supports various HR programs and processes, providing first level analysis to resolve business issues.
• Provides optimal employee and partner service, including guidance and advice on programs and procedures, while adhering to customer service standards and Customer Experience Model.
• Identifies opportunities to improve service delivery and support process improvement initiatives.
• Maintains working relationships with external and internal partners including responding to questions and/or concerns in an effective and timely manner.

Shareholder Accountabilities

• Prioritizes and manages own workload to meet SLA requirements for service and productivity.
• Follows internal and industry regulations and operating practices in completing and recording transactions for either the organization or clients.
• Escalates non-standard or high risk transactions or other activities as deemed appropriate.
• Ensures documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations.
• Completes investigations report / escalates risk issues or process gaps identified.
• Akseses systems, know and apply system capabilities, ensures update of information is completed timely and accurately.
• Adheres to standardized documentation procedures.
• Updates and contributes to the preparation of procedural documents in support of day-to-day operations.
• Be knowledgeable and/or aware of industry developments from a HR program and regulatory perspective for own area.

Employee/Team Accountabilities

• Participates fully as a member of the team, promotes team effectiveness and contribute to a positive work environment.
• Supports the team by continuously developing knowledge in own area.
• Participates in personal performance management and development activities, including cross training within own team.
• Keeps others informed and up-to-date about the status/progress of projects and all relevant or useful information related to day-to-day activities.
• Contributes to a fair, positive and equitable environment that supports a diverse workforce.
• Acts as a brand champion for the business area/function and the bank, both internally and/or externally.